Specialist, Business Process

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

Summary

The AI Operations/Projects team’s objective is to lead strategic initiatives through AI-driven solutions and process improvements. The Specialist, Business Process, will be responsible for identifying, analyzing, and implementing these enhancements to support Customer Operations. The successful candidate will be a highly organized individual capable of executing multiple projects, delving into complex business problems, and driving change across the organization.

Key Responsibilities

• Lead and execute end-to-end projects, from conception to implementation, focusing on business process improvements and AI-driven solutions.
• Collaborate with cross-functional teams, including Operations, AIDE and other key business partners to execute on project goals.
• Support the design and implementation of AI Driven solutions to support various business priorities across Customer Operations.
• Proactively identify opportunities for process optimization and innovation within the business.
• Analyze business requirements, prepare project documentation, create business cases, and develop detailed process plans.
• Prepare and deliver executive-level presentations on project status, outcomes, and strategic recommendations.
• Lead change management initiatives, ensuring smooth adoption of new processes and technologies across all stakeholders and partners.

Critical Qualifications

• Strong project management skills, including the ability to develop and manage multiple roadmaps while delivering on time and within budget.
• Strong business analytics skills with the ability to translate data and insights into actionable business strategies.
• Experience with or a strong understanding of AI applications in a business context, including LLMs and Generative AI.
• Excellent communication and presentation skills, with demonstrated comfort and experience in preparing documents for and presenting to executive audiences.
• A deep understanding of business processes and KPIs within Customer Operations.
• Strong ability to lead and influence cross-functional teams and manage change effectively across various stakeholders.

Preferred Qualifications

• 2+ years in the telecommunications industry.
• Experience in a role involving business process improvement or analysis.
• Skills with Power BI, MicroStrategy, and/or SAS to support automation initiatives.

Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal 
Work Arrangement: Hybrid
Application Deadline: 06/29/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. 

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or  View email address on jobs.bce.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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