Utility Clerk

Position Details: Rates of Pay Step 1 – $30.26 Step 2 – $30.87 Step 3 – $31.49 Placement of applicant based on the collective agreement Hours of Work: 40 hours per week Employment Type: 18-month term position About Us: Located 20 minutes from Winnipeg, Selkirk is a vibrant small city with a hometown feel. Our close-knit community loves to celebrate, learn and explore in the company of good neighbours. All through the year, there are many opportunities to enjoy local talent, learn about our past and seek out new interests. The Opportunity: The City of Selkirk is currently in search of a Utility Clerk to join our team. Under the direction of the Manager of Accounting, the Utility Clerk is responsible for performing financial and administrative duties primarily as it relates to Water and Wastewater Utility operations. Job Duties: Daily Utility Business Processes: Ensure all requests pertaining to utility accounts are responded to accurately and in a timely manner with a Citizen-service delivery focus. Analyze accounts and process customers’ final bill after verifying consumption information. Manage customer accounts, including records and information within established timelines. Identify and schedule meter inspections. Manage Utility receivables and lead collection efforts for outstanding Utility accounts. Investigate and process authorized Water and Wastewater Utility account adjustments. Investigate and evaluate Water and Wastewater Utility consumption adjustment requests and make recommendation to management in writing. Draft response letter from management to customer. Manage the consumption adjustment request process in a timely manner. Manage the Dynamics GP Diamond Utility module for improved functionality; and, In conjunction with Operations, manage the Neptune software system and ensure maximum usage of Neptune functionality. Monthly Utility Business Processes: Analyze and post penalties on overdue accounts. Reconcile and analyze the Utility receivable to the general ledger. Reconcile and analyze the meter security deposits held to the general ledger. Forecast future utility sales volumes, based on consumption and community factors. Quarterly Utility Business Processes: Export and import the active Utility account information between Diamond Municipal and Neptune software systems. Import the Utility consumption information from Neptune software systems to Diamond Municipal for billing purposes. Verify, analyze, interpret, and summarize Utility consumption data. Prepare, analyze, issue, and mail Utility billings. Analyze the trends in consumption and outstanding Utility Receivables to make recommendations to resolve same. Lead and prepare the quarterly utility variance analysis and explanations; and, Manage the Utility Pre-Authorized Payments file for processing; and, Investigate and adjust consumption volumes resulting from the water running to prevent freezing measures. Annual Utility Business Processes: Analyze, reconcile, and transfer appropriate outstanding Utility balances to the tax roll. Update and maintain Utility rate changes as approved by the Public Utilities Board. Reconciliation of assigned accounts to the general ledger and related analysis. Prepare and analyze year-end working papers and variance analysis on assigned general ledger accounts; provide backup and explanations for external auditor as requested. Annual Budget and Financial Plan: Assist in the preparation of the annual budget and Financial Plan process. Provide the City with the most up-to-date and accurate estimates of consumption and utility sales revenue, supported by explicitly stated assumptions and analyses of historical utility consumption data, applicable rates, and environmental factors. Lead the analysis and budget estimates of assigned Utility accounts, working in conjunction with other key departments; and, Assist in the public communication of the Financial Plan. Water and Wastewater Rate applications to the Public Utilities Board: Actively lead the accurate collection of operational and financial data required for the rate application. Assist in the assembling of the finalized rate application document. Manage the submission and approval process. Investigate and respond to questions from the Public Utilities Board, in conjunction with the Operations Department. Prepare, verify, and mail customer notification(s) on Utility rate changes; and Prepare any related By-Laws, reports to Council, and other required business activities. Generate and implement continuous improvements in all areas of responsibility. Automation of routine tasks, management of technological improvements, internal process flow improvements, better communication with client departments, and enhanced citizen-focused service outcomes are key success factors for this position. Work closely and collaboratively with the Operations Department to ensure the successful operation and administration of the City of Selkirk’s Water and Wastewater Utility. Be an active team member by working collaboratively with fellow employees and management to accomplish the Financial Services department’s ongoing and future operational departmental demands. Maintain confidential records. Report to Manager of Accounting on any non-compliance with the financial policy/procedures of the city when discovered. Remain current on all Resolutions, Regulations, By-Laws, Policies and Legislation that may impact this position. Provide backup, support, and training to other positions within the department as required; to provide training and assistance to other municipal staff as required. Update job knowledge by participating in educational opportunities and maintaining personal networks as it relates to this position. Ensure job procedure manual is current for this position. Create all required procedures, as necessary. Assist with policy development, as applicable. Perform other related duties as assigned.