SUDICP Patient Navigator

Reporting to the Manager, Addictions Services, the SUDICP System Navigator provides information, support, and service navigation to individuals living with Opioid Use Disorder and/or Alcohol Use Disorder, their families/supports, and health service providers. The Navigator delivers high-quality, client-centred information on internal RVH and community-based mental health and addictions resources by phone and in person and supports service coordination for individuals with complex needs.

Qualifications

Education

• Degree in Social Work (BSW) or equivalent; must be a regulated health professional in good standing with their college (e.g., OCSWSSW)

Experience

• Minimum 5 years of recent, relevant clinical experience working with vulnerable individuals (e.g., serious mental health conditions, homelessness, opioid/alcohol use disorders, and/or involvement with the justice system)

• Demonstrated ability to complete screening/assessment, apply problem-solving techniques, and coordinate services for complex needs

Competencies

• Strong communication and interpersonal skills; ability to build rapport with individuals and families in a respectful, non-judgmental manner.

• Knowledge of of mental health and addictions services and community resources; ability to maintain current resource knowledge.

• Ability to assess needs, triage, and navigate complex systems; advocacy skills within health and social service settings.

• Ability to work collaboratively with an interdisciplinary team and external partners.

• Proficiency with documentation and standard office software (e.g., Microsoft Office) and comfort with electronic record-keeping

Other

• Ability to work a rotating schedule, including weekends, as required

• Comfort providing services by phone and in person

Responsibilities

This job description reflects the general nature and level of work expected and is not intended to be an exhaustive list of all duties.

• Provide information on mental health and addictions resources and services (internal RVH and community-based) by telephone and in person.

• Respond to individuals and/or family/support persons by phone or walk-in to provide navigation, information, and short-term support tailored to their needs.

• Use active listening, screening/assessment, and problem-solving techniques to identify needs, options, and next steps.

• Act as a liaison to connect individuals and families with appropriate services and supports, including facilitating warm hand-offs and follow-up as needed.

• Provide consultation to internal and external partners to support service planning for individuals with complex needs.

• Maintain current knowledge of community resources and internal RVH programs, criteria, and pathways relevant to mental health and addictions.

• Facilitate group sessions and education/support activities as required.

• Maintain accurate documentation, file management, and data entry in a comprehensive and timely manner.

• Complete required reporting (e.g., monthly/annual reports) and support program monitoring and evaluation activities as assigned.

Exhibits the core values of Royal Victoria Regional Health Centre: Inspire Trust, Be Kind, Be Bold, Do Great Things, Team Up.