bilingual customer service representative.

SUMMARY DESCRIPTION

Are you a bilingual Customer Service Representative looking for a new opportunity in Montreal? Our client, a leading company in the optical industry, is seeking a dynamic and stable Customer Service Representative to join its dedicated team in Montreal. If you enjoy B2B interaction and want to thrive in a positive, hybrid work environment with no micromanagement, this Customer Service Representative position in Montreal is made for you!

Advantages
* Competitive base salary of $24.00 per hour, with a scheduled increase to $24.50 as of February.
* Hybrid work model (3 days in office, 2 days remote) following a 6 to 8-week training period.
* Stable daytime schedule guaranteeing 40 hours per week (shifts from 8:30 AM to 5:00 PM or 9:30 AM to 6:00 PM).
* Comprehensive insurance coverage (medical, dental, life, and long-term disability) shared 50/50 with the employer.
* Up to 5 paid sick days per year and 3 additional days off offered during the holiday season.
* Free eyeglass frames for the employee and a 50% discount for family members.
* Great work environment with dedicated individual desks and mandatory on-site Fridays for team spirit.

Responsibilities
* Answer inbound calls (approximately 85% of the work) to take B2B orders from industry professionals such as optometrists and opticians.
* Process emails and perform data entry in the company's software system.
* Provide customers with all necessary information regarding orders, billing, and deliveries.
* Advise customers on products and autonomously resolve issues related to the website or shipping.
* Handle inquiries with professionalism and courtesy, at a work pace of approximately 90 to 100 short calls per shift.

Qualifications
* Flawless bilingualism required (English and French, both spoken and written), with a clear voice on the phone and excellent command of numbers in French.
* 1 to 2 years of relevant experience in a call center or phone-based customer service.
* Demonstrated job stability on the resume.
* Good proficiency with the Office suite (Word, Excel, Outlook) and strong computer literacy.
* Team spirit, positive attitude, strong listening skills, and patience.
* Our client operates across Canada and globally/internationally, in the United States and other countries. The company takes all reasonable measures to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires it when necessary and when existing bilingual employees are unable to perform these duties. Based on an assessment conducted by our client, it was determined that this position requires candidates to be fluent in spoken and written English. Specifically, this position will require the employee to communicate with English-speaking customers located outside of Quebec on a daily/regular basis.

Summary
HOW TO APPLY
Ready to take on the challenge? Please send your resume to Pierce at View email address on randstad.com.

REFERRAL PROGRAM
Do you know the ideal person for this role? A referral bonus may be offered to you for any recommendation leading to a hire. Feel free to share this career opportunity!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process. show more