Assistant General Manager

Job Description

WHAT YOU’LL DO 

As the Assistant General Manager you will oversee multiple units across one large Higher Education account. You are a senior leader, focused on managing and developing your team to deliver world class services. You set the vision for services and then ensure delivery is critical for this role. The successful candidate must have experience in managing a large diverse team and have a track record in service excellence and people development.

 

WHAT MOVES YOU  

• A passion for creating exceptional guest experiences 
• You’re flexible, creative and thrive on the opportunity to do different things 
• You strive to forge partnerships and relationships to build a strong team
• Have a passion for coaching and mentoring and are comfortable delegating tasks
• You take pride in your ability to stay focused, even amid chaos
• You’re a stickler for details, you have a strong understanding for the financial part of the business, controlling cost like a boss and delivering on financial commitments!
• You are proactive in running the business, always staying one step ahead, anticipating the needs of the customer and the Client alike

Culinary experiences and well-maintained environments are fundamental to student success.

From brain-powering ingredients to comforting flavor combinations, nutritious food doesn’t have to be boring. Aramark chefs and dietitians are constantly reviewing the latest insights and food trends to find the next culinary innovation and help students discover their love of food. 

We partner with you to enhance the student experience, support parents, and collaborate with administration, all while delivering on the expectations of parents and the community. 

Job Responsibilities

• Be seen as a senior leader for all operations and advocate for both our client and Aramark
• Accountable and responsible for maintaining a culture focused on safety in everything we do
• Building a management team capable of delivering innovation, quality and operational excellence across all service lines
• Delivering annual revenue growth in all service lines through exceptional quality and targeted marketing plans
• Support client and stakeholder initiatives 
• Deliver sustainability goals as they pertain to food services 
• Manage client premises, capital and facilities in a professional manner 
• Connect, influence and deliver new levels of creative and strategic thinking to build and maintain stakeholder advocacy
• Establish and maintain food production systems and procedures for the ordering, receiving, storing, preparing, and serving of food related products in a safe and efficient manner
• Develop operational component forecasts; monitor expenses and reports all variances
• Develop client communication strategy to ensure regular touch points to share wins and opportunities. To ensure annual operating plan is reviewed and delivered
• Ensure Scope of Work (SOW) is followed, and gaps reported to General Manager
• Training and developing Front Line Managers

Qualifications

• 5 years minimum experience leading a large team across services to include restaurant, retail and catering
• University/College Degree/Diploma in Business Administration or hospitality management preferred 
• Advanced food safety qualification
• Strong financial literacy re: food, labour cost, inventory control.
• Proven ability in analyzing financial statements, operating reports, budget variance reports and other financial statements 
• Ability to recruit, develop, and retain a strong and diverse team within a dynamic work environment 
• Experience of managing a minimum of 30-50 associates 
• Experience working in a unionized environment an asset 
• Positive attitude and genuine customer focus orientation
• Ability to build and establish internal and external relationship at all levels of the organization including senior levels of management 
• Excellent knowledge of regulatory issues such as WHMIS, OH&S, and infection control 
• Excellent computer literacy including Microsoft Excel, PowerPoint, and word.
• Excellent communication skills both verbal and written.
• Must successfully complete the required training program within the defined probationary period.
• Must have the physical capabilities required for light lifting and constant walking
• In addition, incumbent must be flexible and adapt easily to changes in schedule, work assignments and environment. Must be willing and capable of working in fast paced environment.

 
Education
• Bachelors preferred
• Post secondary degree or diploma in Hospitality, Food & Beverage or Business 

Education

Bachelors preferred

Minimum 5 years experience

About Aramark

What We Offer You 

• Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being. 
• Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more—because your health matters. 
• Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark—helping you grow your retirement savings faster. 
• Well-Being Support: Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family whenever you need it. 
• Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another. 
• Exclusive Perks: Enjoy discounts on everyday products and services to make life more affordable. 
• Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies. 
• Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations. 
• Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all. 

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world. 

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

The pay range for this position is $70,019.00 - $88,055.00.