Front Desk Team Leader

Job Responsibility:

I am excited to invite you as a valued member of our team. I see the success of the Wingate by Wyndham Calgary Airport being based on values of kindness, knowledge, respect, reliability, integrity, innovation, specialized service, positivity, and pride. It is important to us as the management team of the Wingate by Wyndham Calgary Airport that we have a workplace where you look forward to coming to work each and every day. Part of our job is to develop your personal pride, create an environment of open honesty and inspire true dedication. On behalf of the ownership and other members of the leadership team, we are pleased to invite you to work with us.

The Wingate by Wyndham Calgary Airport Vision Statement:

• To lead a new trend in hospitality by being the most fun and friendly hotel in Calgary while giving genuine care and appreciation for our guests and for our team.

The Wingate by Wyndham Calgary Airport Mission Statement:

• To our guests: Provide a safe and comfortable place to stay while they're away from home that constantly exceeds expectations and inspires loyalty.
• To our team: Provide an environment that's fun and engaging for our team that inspires loyalty.
• To our future: Provide great occupancy and rate to keep our company set up for success

Front Desk - Team Leader

To ensure smooth operation of the Hotel Front Office by assisting the Front Desk Manager, and the front line staff wherever needed. Must provide efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of all internal and external guests. Must be willing to work all shifts; must be able to deal calmly and professionally with the public and staff in any and all crisis situations.

Education and Experience:

• Hospitality Management Diploma or equivalent
• Must have minimum 3 years' experience in the hotel industry
• Minimum 3 years' experience in a supervisory role
• Must have basic computer Skills: Microsoft Word, Excel, Internet
• OPERA PMS system knowledge is a MUST
• Able to Drive the Shuttle is required
• Knowledge of the area and surrounding attractions
• Working knowledge of reservations system to perform taking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc
• Standard First Aid

Knowledge, Skills and Abilities:

• Work within a 24/7 operation with the ability to work flexible hours when required (days, evening, nights, weekends and holidays)
• Willing to submit to a criminal record check with results acceptable to the organization, standards and position, Must have employment eligibility in Canada
• Must be fluent in English. Fluency in multiple languages is considered an asset

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: $16.00-$17.00 per hour

Additional pay:

• Tips

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person