Assistant Regional Operations Manager

Assistant Regional Operations Manager

Location: This position can be based anywhere within Southwestern Ontario or the Golden Horseshoe region, including Kitchener, Hamilton, or Mississauga, ON.

Join Our Team at Convoy – Where Your Career Builds as Strong as Our Materials!

Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.

At Convoy, we don’t just offer jobs – we offer career-building opportunities. Here, you’ll be part of a dynamic, supportive, and fun environment where your voice matters, your growth is a priority, and success is something we all share.

We’re looking for passionate individuals who want to make an impact, bring fresh ideas, and be part of a team that values integrity, hard work, and collaboration. Whether you’re just starting your career or looking for your next challenge, Convoy is the place to build something meaningful – for yourself, for our customers, and for your future.

Why Convoy Supply?

• Growth Opportunities: We believe in developing our people and offering them the chance to advance.
• Teamwork at Its Best: Success isn’t just about individual effort – it’s about what we achieve together.
• Commitment to Safety: Your well-being is a top priority, every day.
• Comprehensive & Competitive Benefits: Robust benefits package designed to support you and your family’s health and well-being, and peace of mind, which also include:
• Employee Assistance Programs and Telemedicine Services
• Retirement saving plans
• Employee referral bonuses
• Paid training and development
• Paid time off (vacation, sick time and company-paid holidays)
• Short- and Long-term disability coverage

Position Summary

The Assistant Regional Operations Manager (AROM) supports the Regional Operations Manager in overseeing day-to-day operations across multiple branches within the region. This role ensures consistent execution of operational standards, safety practices, and customer service excellence. The AROM partners closely with Branch Managers, Warehouse Supervisors, and Delivery Leads to drive productivity, maintain inventory accuracy, optimize logistics, and uphold company values in safety, service, and teamwork.

Responsibilities

Operational Leadership

• Support daily branch operations including warehouse, delivery, and yard activities to ensure efficiency and adherence to standard operating procedures.
• Monitor key performance indicators (KPIs) such as safety, on-time delivery, order accuracy, and inventory management across branches.
• Partner with the Regional Operations Manager to identify and implement process improvements that enhance productivity and reduce costs.

People Leadership & Development

• Support Branch Managers in building strong, engaged teams and promoting accountability for performance, attendance, and conduct.
• Participate in coaching and mentoring Branch Managers to strengthen leadership capability and consistency across branches.
• Assist the Regional Ops Manager with workforce planning, performance management within the region.
• Support branches in recruitment and onboarding initiatives.

Health, Safety & Compliance

• Champion safety culture by conducting safety walks, ensuring compliance with company and legislative standards, and following up on corrective actions.
• Ensure all branches maintain proper documentation and adherence to policies related to WHMIS, equipment inspections, and workplace safety.

Customer & Service Excellence

• Support branches in resolving service issues, coordinating escalations, and ensuring customer commitments are met.
• Work closely with sales and logistics teams to align branch operations with customer delivery expectations and service quality standards.

Reporting & Continuous Improvement

• Analyze operational data and provide regular reports to the Regional Operations Manager on performance trends, opportunities, and risks.
• Participate in audits, process reviews, and regional projects to ensure continuous improvement and consistency in execution.
• Act as a backup to the Regional Operations Manager when required, ensuring operational continuity across the region.

Requirements

• 7-10 years of progressive experience in operations, logistics, or distribution - preferably in construction materials or industrial products.
• Proven leadership experience managing warehouse, delivery, or multi-branch operations.
• Strong understanding of safety, compliance, and inventory control principles.
• Excellent organizational, communication, and problem-solving skills.
• Proficiency in MS Office and ERP/WMS systems (e.g., SAP, Epicor, or similar).
• Valid driver’s license and willingness to travel between branches within the region.