Service Manager

Service Manager

Location: Forbes GM

At Forbes GM , we're looking for an experienced, driven, and customer-focused Service Manager to lead our high-volume, process-driven General Motors Service Department.

This is an exciting opportunity for a proven leader who is passionate about developing high-performing teams, delivering exceptional customer experiences, and driving operational excellence. As Service Manager, you will oversee the day-to-day operations of our Service Department while leading a team of Service Advisors, Technicians, Apprentices, and Support Staff to achieve outstanding customer satisfaction, profitability, and manufacturer performance standards.

What You'll Do

As our Service Manager, you will:

• Lead the overall performance, profitability, and daily operations of the Service Department.
• Inspire, coach, mentor, and develop a high-performing service team while fostering a positive and accountable workplace culture.
• Recruit, hire, onboard, and train service team members, creating clear expectations and opportunities for ongoing development.
• Build and maintain strong relationships with customers by consistently delivering exceptional service and exceeding expectations.
• Provide technical guidance to customers regarding vehicle concerns, maintenance recommendations, repairs, warranties, and service requirements.
• Maintain a strong working relationship with General Motors and ensure compliance with manufacturer policies, procedures, and performance standards.
• Stay current on new vehicle models, product enhancements, recalls, and Technical Service Bulletins (TSBs), ensuring the team remains informed and properly trained.
• Oversee workflow within the shop, proactively managing scheduling and resources to maximize productivity while minimizing disruptions.
• Monitor technician productivity, efficiency, and performance through reporting and trend analysis, implementing coaching and action plans where needed.
• Review repair orders and inspect completed work to ensure repairs meet dealership and manufacturer quality standards.
• Administer and oversee warranty claims while ensuring compliance with manufacturer warranty guidelines.
• Develop and execute action plans to improve department profitability, efficiency, and customer satisfaction.
• Review monthly sales and profit performance, analyze key performance indicators, and identify opportunities for continuous improvement.
• Collaborate with dealership leadership to establish departmental goals, growth strategies, and operational objectives.
• Develop and implement marketing and customer retention initiatives that promote regular vehicle maintenance and increase service business.
• Promote preventative maintenance by educating customers on recommended service intervals and long-term vehicle care.
• Ensure all dealership policies, safety procedures, and operational processes are consistently followed.

What We're Looking For

Our ideal candidate understands that customers have a choice in where they service their vehicles and is committed to creating an experience that builds trust, loyalty, and long-term relationships.

You are an exceptional communicator, an effective coach, and a hands-on leader who enjoys working with both customers and employees. You recognize that a successful service department starts with an engaged team and are passionate about building a positive culture where people can grow and succeed.

Qualifications

• Previous leadership experience in an automotive service department (GM experience considered a strong asset)
• Strong knowledge of automotive repair processes, vehicle maintenance, warranties, and dealership operations
• Demonstrated ability to lead, coach, mentor, and develop high-performing teams
• Proven experience improving departmental performance, profitability, and customer satisfaction
• Strong understanding of technician productivity, shop workflow management, and operational efficiency
• Experience administering manufacturer warranty claims and maintaining manufacturer relationships
• Excellent problem-solving, organizational, communication, and interpersonal skills
• Ability to analyze reports, identify trends, and develop strategic action plans
• Valid Ontario Driver's Licence
• Minimum High School Diploma
• Post-secondary education in Business, Automotive, or a related field is considered an asset

Why Joi n Our Team?

• Competitive compensation package
• Comprehensive health and dental benefits
• Employee & Family Assistance Program (EFAP)
• Ongoing training and professional development
• Supportive and collaborative leadership team
• Commitment to employee growth and career advancement
• Positive workplace culture where your contributions are valued

Qualified applicants are invited to submit their resume and cover letter.

Forbes GM is an equal opportunity employer committed to creating an inclusive workplace. If you require accommodation during any stage of the recruitment process, please contact us at View phone number on canadaoneauto.hr4.caor View email address on canadaoneauto.hr4.ca so appropriate arrangements can be made.