product manager - noc.

Amazing opportunity for someone who lives in or close to the Kitchener/Waterloo area. We are also willing to assist with relocation costs if you choose to relocate to be closer to work. This is a hybrid role with 3 days in office.

For this role, Aviation domain experience is mandatory.

Are you a product visionary with a passion for aviation and the power of enterprise-scale agile development?

Join our client, as a Product Manager, and take the pilot seat for our mission-critical N-Ops & Crew (N-OC) product. N-OC is the single, highly-configurable solution that empowers major airlines worldwide to master their Operations Control and Crew Management, covering everything from network scheduling to day-of-ops crew control.

​Operating within the Scaled Agile Framework (SAFe), you will function as the key Product Manager, translating customer and market needs, aligning them to company vision and strategy resulting in compelling prioritized feature roadmaps, which you will be accountable to deliver on time and with quality. If you thrive on optimizing complex systems, driving business value, and shaping the future of airline efficiency, this is your opportunity to lead.

Responsibilities:

As the Product Manager for N-Ops & Crew, you will be the ultimate champion for the product, with a clear focus on defining and delivering maximum business value through the SAFe framework.

Strategic Direction and Value Definition

Product Vision and Strategy: Participate in the product vision and strategy that is aligned with overall business goals, market trends, architectural runway and customer feedback.

Maximize ROI: Prioritize the Product Backlog by applying an economic view (e.g., Weighted Shortest Job First - WSJF) to ensure the team(s) focuses its efforts on the features that will deliver the greatest business value and return on investment.

Translate Needs into Features: Define, document, and accept features with clear business outcomes, acceptance criteria, and Non-Functional Requirements, acting as the ultimate source for feature content.

SAFe Execution & Agile Leadership

Lead PI Planning: Lead the content presentation for Program Increment (PI) Planning events, presenting the vision and features to the team(s), and finalize the PI Objectives in collaboration with stakeholders.

Facilitate Flow: Collaborate closely with the Release Train Engineer (RTE) and Product Owner (PO) to monitor the execution of the PI plan, actively working to anticipate and resolve cross-team dependencies and impediments that hinder feature delivery flow.

Guide Product Owners: Collaborate and synchronize daily with Product Owners to elaborate features into user stories, manage the flow of work, and ensure the team backlogs reflect correct priorities.

Technical Acumen for Enablers: Partner with Solution Architects / Engineering teams to define and prioritize Enablers (technical features) needed to support the N-OC solution’s non-functional requirements, architectural runway and scalability.

Manage Releases: Define, approve, and communicate release plans to stakeholders, ensuring that integrated features are released predictably and continuously to customers through the Continuous Delivery Pipeline.

Risk Management: Identify potential risks and obstacles to successful product delivery and work proactively to address or mitigate them.

Measure Success: Define and track key performance indicators (KPIs) and Objectives and Key Results (OKRs) for the N-OC product to validate hypotheses and drive the "Inspect and Adapt" cycle for relentless improvement.

Stakeholder Alignment & Compliance

​Bridge the Organization: Act as the primary liaison between the development team(s), Customer Experience, Business Owners and other stakeholders, ensuring seamless communication and alignment on scope, timeline, and value.

Ensure Solution Context: Work closely with the RTE, Enterprise & Solution Architect(s) and regulatory experts to investigate and define the overall solution context, including architecture and strict compliance with all applicable aviation rules.

Additional information regarding responsibilities of Product Management are described in the SAFe framework at

Required Skills/Experience:

5+ years of progressive experience in Product Management, with a proven track record of successfully launching and scaling enterprise software products.

​2+ years of direct experience working within the Scaled Agile Framework (SAFe) environment.

​Deep domain expertise or a strong foundational understanding of Airline Operations Control (OCC), Flight Operations, Crew Management, Scheduling, and/or Crew Planning systems.

​Expertise in defining, documenting, and prioritizing features, creating effective roadmaps, and applying lean prioritization techniques.

Proven ability to apply Project Management skills to drive execution, including tracking progress, managing risks, resolving dependencies across multiple Agile teams, and ensuring timely delivery of quality features.

Demonstrated ability to understand complex system architecture, API dependencies, data flow, and effectively prioritize technical debt and architectural runway in collaboration with solution architects, Chapter Leads and engineering leads.

​Excellent communication, presentation, and negotiation skills, with the ability to influence stakeholders at all organizational levels.

Excellent English communication skills (verbal and written)

Working experience on Agile project management tools (Agility, Jira, etc)

Ability to communicate concisely and accurately to team and to management

Education & Certification:

Bachelor’s degree in Business, Computer Science, Engineering, Aviation Management, or a related field.

​SAFe Product Manager/Product Owner (PM/PO) certification is highly preferred.

​Relevant industry certification (e.g., in Airline Dispatch, Flight Operations, or Crew Management) is a significant advantage.

Perks:

Located in the heart of University of Waterloo’s David Johnston Research + Technology Park, Skywise is close to shops, restaurants, gyms, daycare, and many other amenities, and only 10 minutes away from Hwy 85. The modern design of our suite on the second floor of the Accelerator Centre draws its inspiration from airport terminals, and features bright, open workstations, rather than boxed-in cubicles. As part of our family, you will enjoy:

Being part of Airbus Network

Flexible hours

Hybrid working environment (3 days in office)

Free parking

Vacation Days (15 - 25)

Professional Development Day

Christmas shut down

Summer core hours

Strong work-life balance

Casual dress code

Competitive group benefits plan

Strong focus on mental health support benefits

5 Sick Days

2 Personal Days

RRSP matching program

Life Insurance

Employee stock ownership plan

Maternity & Paternity benefits

Referral program

Rewards and Recognition program

Training and Development Support

Monthly Lunch and Learns

Fitness & Wellness reimbursement

An active social committee

Organized Volunteer Events

Game room, including a flight simulator!

Lunch hour sporting activities (hockey, soccer, volleyball etc.) with a shower on site

Active Inclusion & Diversity Committee

And much more!

Not to mention, the aviation industry’s ongoing digital transformation means we must continually innovate and rise to the many challenges faced by our geographically diverse customers. We are always looking for creative ways to improve our processes and technologies to be a leader in the highly competitive aviation market.

Selection and Hiring Commitment

We thank all applicants for applying. Only selected applicants will be contacted.

Skywise is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from. We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class.

Accommodations will be available on request for candidates throughout the entire recruitment and selection process.

Advantages
Flexible hours

Hybrid working environment (4 days in office)

Free parking

Vacation Days (15 - 20)

Professional Development Day

Christmas shut down

Summer core hours

Strong work-life balance

Casual dress code

Competitive group benefits plan

Strong focus on mental health support benefits

Sick and Personal days

RRSP matching program

Life Insurance

Access to Employee Share Scheme

Maternity & Paternity benefits

Referral program

Rewards and Recognition program

Training and Development Support

Monthly Lunch and Learns

Fitness & Wellness reimbursement

An active social committee

Organized Volunteer Events

Game room, including a flight simulator!

Active Inclusion & Diversity Committee

And much more

Responsibilities
Responsibilities:

As the Product Manager for N-Ops & Crew, you will be the ultimate champion for the product, with a clear focus on defining and delivering maximum business value through the SAFe framework.

Strategic Direction and Value Definition

Product Vision and Strategy: Participate in the product vision and strategy that is aligned with overall business goals, market trends, architectural runway and customer feedback.

Maximize ROI: Prioritize the Product Backlog by applying an economic view (e.g., Weighted Shortest Job First - WSJF) to ensure the team(s) focuses its efforts on the features that will deliver the greatest business value and return on investment.

Translate Needs into Features: Define, document, and accept features with clear business outcomes, acceptance criteria, and Non-Functional Requirements, acting as the ultimate source for feature content.

SAFe Execution & Agile Leadership

Lead PI Planning: Lead the content presentation for Program Increment (PI) Planning events, presenting the vision and features to the team(s), and finalize the PI Objectives in collaboration with stakeholders.

Facilitate Flow: Collaborate closely with the Release Train Engineer (RTE) and Product Owner (PO) to monitor the execution of the PI plan, actively working to anticipate and resolve cross-team dependencies and impediments that hinder feature delivery flow.

Guide Product Owners: Collaborate and synchronize daily with Product Owners to elaborate features into user stories, manage the flow of work, and ensure the team backlogs reflect correct priorities.

Technical Acumen for Enablers: Partner with Solution Architects / Engineering teams to define and prioritize Enablers (technical features) needed to support the N-OC solution’s non-functional requirements, architectural runway and scalability.

Manage Releases: Define, approve, and communicate release plans to stakeholders, ensuring that integrated features are released predictably and continuously to customers through the Continuous Delivery Pipeline.

Risk Management: Identify potential risks and obstacles to successful product delivery and work proactively to address or mitigate them.

Measure Success: Define and track key performance indicators (KPIs) and Objectives and Key Results (OKRs) for the N-OC product to validate hypotheses and drive the "Inspect and Adapt" cycle for relentless improvement.

Stakeholder Alignment & Compliance

​Bridge the Organization: Act as the primary liaison between the development team(s), Customer Experience, Business Owners and other stakeholders, ensuring seamless communication and alignment on scope, timeline, and value.

Ensure Solution Context: Work closely with the RTE, Enterprise & Solution Architect(s) and regulatory experts to investigate and define the overall solution context, including architecture and strict compliance with all applicable aviation rules.

Additional information regarding responsibilities of Product Management are described in the SAFe framework at

Qualifications
Required Skills/Experience:

5+ years of progressive experience in Product Management, with a proven track record of successfully launching and scaling enterprise software products.

​2+ years of direct experience working within the Scaled Agile Framework (SAFe) environment.

​Deep domain expertise or a strong foundational understanding of Airline Operations Control (OCC), Flight Operations, Crew Management, Scheduling, and/or Crew Planning systems.

​Expertise in defining, documenting, and prioritizing features, creating effective roadmaps, and applying lean prioritization techniques.

Proven ability to apply Project Management skills to drive execution, including tracking progress, managing risks, resolving dependencies across multiple Agile teams, and ensuring timely delivery of quality features.

Demonstrated ability to understand complex system architecture, API dependencies, data flow, and effectively prioritize technical debt and architectural runway in collaboration with solution architects, Chapter Leads and engineering leads.

​Excellent communication, presentation, and negotiation skills, with the ability to influence stakeholders at all organizational levels.

Excellent English communication skills (verbal and written)

Working experience on Agile project management tools (Agility, Jira, etc)

Ability to communicate concisely and accurately to team and to management

Education & Certification:

Bachelor’s degree in Business, Computer Science, Engineering, Aviation Management, or a related field.

​SAFe Product Manager/Product Owner (PM/PO) certification is highly preferred.

​Relevant industry certification (e.g., in Airline Dispatch, Flight Operations, or Crew Management) is a significant advantage.

Summary
Are you a product visionary with a passion for aviation and the power of enterprise-scale agile development?

Join our client, as a Product Manager, and take the pilot seat for our mission-critical N-Ops & Crew (N-OC) product. N-OC is the single, highly-configurable solution that empowers major airlines worldwide to master their Operations Control and Crew Management, covering everything from network scheduling to day-of-ops crew control.

​Operating within the Scaled Agile Framework (SAFe), you will function as the key Product Manager, translating customer and market needs, aligning them to company vision and strategy resulting in compelling prioritized feature roadmaps, which you will be accountable to deliver on time and with quality. If you thrive on optimizing complex systems, driving business value, and shaping the future of airline efficiency, this is your opportunity to lead.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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