Account Manager

Account Manager - Ottawa area

Status

Régulier, Temps plein

Location

Ottawa, Ontario

Reporting to

Regional Sales Manager – Commercial and Industrial

Key Accountabilities

(50%) Consistently exceed customer expectations when processing orders and answering technical questions while offering value added solutions to each customer exchange;

(20%) Aggressively and consistently research new business opportunities and market Noramco products and services to new potential clients;

(10%) Conduct market research of products and pricing for the purpose of promoting new products; Work cooperatively with teammates in the administration of sales transactions. (expected daily function)

(20%) Spend time actively engaging with customers in person/face to face . Actively use CRM to log notes, details etc (expected to be a daily function). Meeting/Exceeding Eastern Ontario established sales targets and developing new business.

Territory

• Eastern Ontario (K Postal code): Belleville, Kingston, Ottawa
• Home Office

Duties

• Ensure all job functions are performed in accordance to the NCS International Co. Standard Practice Instruction (SPI) Manual;
• Coordinate and assist, where necessary, the various functions in office sales and administration, including:
• Liaising with operations and purchasing personnel while entering orders;
• Providing pricing quotations and following-up on every quote, when necessary;
• Administering the opening of new accounts and maintaining existing customer- account databases
• Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service;
• Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolve;
• Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;
• Ensure superior customer service is the objective during each customer interface;
• Prospect and develop new business through a strategic process of warm and colds calls;
• Remain up-to-date on various product lines by actively and aggressively pursuing formalized vendor training programs and informal product research;
• Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;
• Ensure proper administration in the management of freight claims and reel returns;
• Maintain a system of effective communication between operations and sales (Noramco and NCS) so that all parties are regularly updated with capacity challenges and service issues;
• Participate in the preparation and execution of physical inventory as required;
• Continuously develop knowledge of product to remain up-to-date with various product lines (including vendor training) and industry changes;
• Provide back-up support to the sales department when required;
• Performs any other duties as required by management.
• Provide the Regional Sales Manager with weekly reports/call logs for activity
• Provide Monthly Area Reports I.E. what is happening in the market, any large Projects, any new developments etc.

Requirements

• Proficiency with Microsoft Word, Outlook and Excel
• Previous Outside Sales/Inside Sales experience
• Superior interpersonal and communication skills
• Ability to develop long-term client relationships
• A highly professional approach to business
• Exceptional organization skills, ability to multitask and a keen eye for detail
• Technically proficient to quickly learn and understand products
• Ability to develop quotations & project bid packaging / pricing / presentations
• Knowledge of electrical industry in general is an asset
• Ability to travel 20-30% of time to actively engage with customers
• Experience in dealing with Electrical Contractors in an asset

Pourquoi se joindre à nous

On est un acteur majeur, engagé dans la transformation énergétique au Canada. On offre un environnement de travail convivial, de l’autonomie et du pouvoir décisionnel.

On Se Distingue Par Notre

• Partage annuel des profits offert à tous qui s’ajoute à notre rémunération concurrentielle : récompenser les victoires fait partie de notre culture.
• Solide réseau national permettant de réelles possibilités de grandir: nos gens font la différence.

Parmi Nos Avantages

• Programme d’assurances collectives flexible et complet qui s’adaptent aux besoins de chacun.
• Ressources santé disponibles 24/7: télémédecine et programme d’aide aux employés (PAE).
• REER collectif avec contribution de l’employeur et CELI.
• Programme de bourses d’études postsecondaires pour les enfants
• Lieux de travail munis de bornes de recharge.
• Programme de reconnaissance des années de service.

Joins la grande famille Noramo : un groupe en plein essor. Viens faire la différence et y faire carrière.

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