logistics customer service representative.

Are you a dedicated customer service professional with a passion for logistics? We are seeking an organized Logistics Support Representative and Carrier Planner for our major national partner in Mississauga, Ontario. This hybrid contact center role seamlessly blends transportation coordination with exceptional internal support. If you thrive on resolving complex delivery challenges, utilizing ticketing systems, and acting as an internal freight broker, this position provides the ideal environment to showcase your expertise. Elevate your career in a dynamic, fast-paced logistics hub today!

Skills
• Strong critical thinking, decision-making, and analytical problem-solving skills in high-volume settings.
• Excellent verbal and written communication skills with a strong customer service orientation.
• English / French bilingual is a strong asset
• High proficiency with office software including Microsoft Excel, Word, Outlook, and Access.
• Working knowledge of enterprise logistics applications such as PMM, WM, and Cognos.
• Exceptional organization, multi-tasking, and time-management abilities to handle competing deadlines.

• Adaptability and eagerness to learn new supply chain tools and processes rapidly.
• Ability to perform independently with minimal supervision while collaborating effectively within a team structure.

Advantages
• Pay & Comp: $24.00/hr paid weekly with exciting monthly performance incentives.
• Schedule & Balance: Flexible daytime shifts (7:00 AM – 3:00 PM, 8:00 AM – 4:30 PM, or 9:00 AM – 5:00 PM) featuring a structured hybrid model (Monday to Thursday in-office, Fridays working from home).
• Health & Wellness: Comprehensive medical, dental, and vision insurance options available.
• Additional Perks: Enjoy 100% paid training, modern headset tech for optimal comfort, and clear pathways to supervisor roles.

Responsibilities
• Handle high-volume inbound email inquiries and internal calls from distribution networks to swiftly resolve logistics and transportation issues.
• Navigate the ServiceNow CRM and Customer service centre ticketing systems to log, track, and manage all active delivery inquiries.
• Act as an internal broker to coordinate ad hoc shipment processing and support seamless freight movement across various supply chain nodes.
• Collaborate directly with three dedicated Mississauga team leads and the Calgary management team to achieve daily operational goals.

Qualifications
• 1+ years of contact center, customer experience, or dedicated logistics coordination experience; bilingual French is highly preferred.
• Background in transportation, shipping and receiving, or freight brokerage; previous experience in the food service industry (e.g., Gordon Food Service) is a strong asset.
• High proficiency in navigating complex ticketing systems, dual-monitor setups, and CRM databases like ServiceNow.
• Proven ability to operate effectively within a flexible hybrid team environment while maintaining stellar written communication for heavy email volumes.

Summary
Join a thriving, industry-leading enterprise in Mississauga that deeply values innovation, seamless logistics, and exceptional internal support. Our client is highly committed to nurturing talent, offering a genuinely empowering work culture where your daily problem-solving directly impacts nationwide supply chain success. Apply directly today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to Voir email sur randstad.com to ensure their ability to fully participate in the interview process.

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