Specialist, Integrations & Catalog Management

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Specialist, Integrations & Catalog Management

At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into realworld outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth.

With a highly engaged, high-performing team, we are certified as a Great Place to Work in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities.

As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale.

The impact you will have:

The Specialist, Integrations & Catalog Management will help define processes and manage governance of our overall Distribution and Vendor integration strategy. This role will work in a proactive nature with key stakeholders to identify opportunities and challenges that may have both upstream and downstream impacts on customers and order fulfillment. The Specialist will also be responsible for investigating issues, determining the urgency, and problem solving solutions that creates value for our customer and business requirements.

This role is hybrid with the expectation of working in the Toronto office 2-4 times per month.

What you’ll do:

EDI/API Integration responsibilities

• Own and drive engagement with EDI internal stakeholders to resolve/improve/enhance EDI for customer operations teams & other stakeholders. Working with suppliers such as Dell, Arrow, D&H, Douglas Stewart, Climb, Ingram, TD Synnex, and internal stakeholders such as COA, Finance, Master Data, etc.
• Set up, facilitate, and engage in meetings with supplier IT & Business teams and collaborate with stakeholders to align root issues and define next steps.
• Point of contact for SAP & MuleSoft for supplier EDI related issues which can involve escalations.
• Working towards improving e2e automation overall and regularly analyze EDI metrics to understand gaps that could require actions to resolve.
• Monitoring of Order breakdowns to uncover issues quickly. Communicate to impacted areas of the business when order failure issues occur.
• Investigating other APIs suppliers offer and understand feasibility to bring into system and potential business value (special costs, quotes, orders) with the help of MuleSoft to test data samples.
• Work with Distribution partners to ensure ETS data is accurate.
• Increase the number of integrations with Direct Vendors to increase E2E automation and manual processes.
• Use AI to speed up manual processes and provide increased inteligence to decisions.
• Work with Distribution partners and internal IT to take advantage of new MCP functionality being offered

Cross Departmental Integration Support

• Collaborate with Finance to improve automation/integration for invoicing. This could include resolving issues related to: Freight charges, Supplier SKU costs misalignment, Overage billing, Currency mismatches
• SAP issue investigations: Broken Auto GR processes, supplier data migrations, SAP iDOC issues
• Onboarding new suppliers onto E2E integrations (Climb 1000 USD initiatives)
• Leading updates to PNA API (endpoint upgrades, warehouse changes)
• Align with Strategic Sourcing Program Managers and Business Development to ensure Item/SKU catalogs are meeting business requirements and data submissions are compliant with vendor requirements.
• Build knowledge and document specific vendor and category information including price list management, key attributes, item updates, and maintenance processes
• Monthly review of supplier pricelist files to map their new listings to SAP system. Analyzing the new listings and ensuring the standard manufacturer pricings are mapped in our system while excluding duplicates and nonstandard prices.
• Leading monthly check-ins with Master Data & Strategic Sourcing team
• Identify items that reflect our go-to-market strategy and enable their proactive creation in SAP by:
• Collaborating with our Vendor Sales Specialists and category leaders
• Collaborating with manufacturers and suppliers
• Collaborating with Master Data to reduce reactive item creations

What you’ll bring to the table:

• Post-secondary diploma or degree in Business, Computer Sciences, Information Technology or related fields
• Minimum 5 years working experience in a business/operations environment.
• Experience working with data/data analysis/data management is preferred.
• Experience with data analysis tools preferred (SQL query programming, SSRS, etc.) or demonstrated ability to learn tools quickly.
• Experience with SAP, MuleSoft or Salesforce would be preferred
• Strong interpersonal, written, and verbal communication skills
• Ability to collect, analyze and interpret data with attention to detail and accuracy.
• Ability to effectively prioritize and meet deadlines

Compensation:

A reasonable estimate of the current base pay range for this position in Toronto is $62,000 to $78,000 annually + 8% as target incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

Why You’ll Love Working Here:

• The People: You'll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 21 consecutive years
• Inclusive Culture: We are committed to a company culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging . People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to View email address on apply.j-vers.com . We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.