International Liaison and Recruitment Coordinator

Job Responsibility:

Position Summary

Duties and Responsibilities

• Coordinate, respond and triage incoming messages from prospective international students and recruitment agents in the generic International email Inbox.
• Remain a key point of contact for recruitment activities identified in key priority markets.
• Provide direct support to prospective students and agents on completing applications.
• Liaise with the Cambrian Admissions Department ensuring the finalization and processing of applications; troubleshoot general issues with students and agents in the Ontario College Application Service (OCAS) portal.
• Support the Manager in reconciling owed agent commissions with the Finance department.
• Work with designated Recruitment Manager to escalate issues when necessary.
• Support the Cambrian International recruitment and student support teams by responding to phone calls within a 24-48-hour timeline; organize events on campus and assist the team in marketing initiatives; provide general support to the student support unit during peak times.
• Coordinate administrative tasks that will include travel arrangements for Cambrian International, creation of reports on recruitment, etc.

Qualifications

• A minimum of a three-year postsecondary diploma, degree, or equivalent in business related education such as Marketing, International Business, Human Resources, Business Analytics or Public Relations. ( A copy of educational documents must be submitted with application *** education completed outside of Canada, applicants are required to submit a WES or ICAS with their application)
• Two years of demonstrated experience working in relationship management with agents and partners from different countries.
• Demonstrated experience in customer service and management.
• Familiarity/working knowledge in the use of Customer Relationship Management software and managing database lists.
• The ability to balance multiple tasks with frequent interruptions.
• Effective communication skills, good judgment, and problem-solving skills.
• Excellent interpersonal skills.
• Proficiency in Microsoft software such as Word, Excel, and Outlook.
• Commitment to working within a team environment.

• Experience dealing with diverse student communities from different countries.
• Proficiency in a second language.
• Understanding of analytics and sales targets.
• Experience in a postsecondary educational setting.

Required Information

To be considered, candidates must provide the following as an attachment:

• Educational documents
  • WES/ICAS Equivalence if degrees/diplomas are from a Non-Canadian University