Residential HVAC Coordinator

Job Responsibility:

RSL'S story: Refrigerative Supply Limited is a family business owned by Alison Hamilton and Linda Gibbs. The business was founded by Peter Gibbs' and Alison Hamilton's parents, Jack and Elizabeth Gibbs. In 1949 they acquired the four-year-old Vancouver branch of an American-based company. From this modest beginning, the Company now has a Head Office in Burnaby, Eighteen Branches, and Four Distribution Centers spread across Western Canada. We are committed to remaining a family business and are proud to have the third generation working in the business. The company's mantra is to ‘inspire excellence and trust' by providing creative solutions and unrivaled experiences, in-store and online, that make RSL the choice for customers, suppliers, and employees at every location. For more information, please visit:

RSL Mission Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada.

RSL Vision To be the environment that inspires excellence and trust within our community.

RSL Values Gracious, Collaborative, Courageous, Innovative, Community Focused, and Exceptional Experience.

Great Place to Work At RSL, we pride ourselves on fostering a dynamic and inclusive workplace culture. Our commitment to excellence and employee satisfaction has been recognized with the prestigious “ Great Place to Work ” certification for four consecutive years. This accolade reflects our dedication to creating an environment where every team member feels valued, supported, and empowered to achieve their best.

The Opportunity:

Scope of the position

The Residential HVAC Coordinator will be responsible for managing various co-op programs, dealer renewals, extended warranties, literature distribution, consumer rebates, dealer websites, sales claim backs, dealer volume rebates, and dealer programs for both Allied and Daikin brands. This role requires strong organizational skills, attention to detail, and the ability to work collaboratively with internal teams and external partners. Promotional programs will also be a significant aspect of your role. You will administer and implement initiatives that drive supplier engagement and boost sales. This includes coordinating with partners to execute promotions, managing budgets, and evaluating the return on investment (ROI) of promotional activities.

Duties and Responsibilities

Co-op Program Management

• Process and track dealer and internal co-op credits with Residential HVAC vendors.
• Maintain and update dealer co-op balances.
• Share credit details with finance and refine procedures as needed.

Dealer Renewals & Support

• Manage annual dealer renewals and update records.
• Support dealers with website portals and program guidance.
• Manage growth rebate entries and approvals.
• Train and support dealers on applicable vendor programs and claims.

Warranty & Rebate Processing

• Register labour plans, invoice customers, and process labour claims.
• Issue dealer credits for consumer rebates and claim reimbursements from vendors.
• Manage annual dealer volume rebates and submissions.

Marketing & Sales Support

• Order, maintain, and provide literature to TMs and dealers.
• Assist in dealer program collateral and pricing alignment.
• Process sales claim backs and promotional pricing adjustments.

Pricing & Data Management

• Ensure pricing accuracy and promotional alignment.
• Support data entry and reporting as needed.

Skills and Qualifications

• Bachelor's degree in Marketing, Business, Engineering, or a related field.
• Proven experience in product management or a similar role.
• Strong understanding of product management principles and best practices.
• Excellent communication and relationship-building skills.
• Ability to analyze data and make data-driven decisions.
• Highly organized with strong project management skills.
• Experience in the HVAC/R industry is a plus.
• Proficiency in product management tools and software.
• Strong analytical skills with the ability to interpret complex data.
• Creative thinking and problem-solving abilities.
• Ability to work independently and as part of a team.
• Strong attention to detail and ability to manage multiple projects simultaneously.

What we offer

The target salary range for this position is $50,000 to 55,000 CAD . The pay range for this position is a general guideline only. The salary will depend on internal pay equity and the candidate's relevant skills, experience, qualifications, and job market data.

It's not all about work. That's why we support and recognize our team members with a range of benefits:

• RSL is an entrepreneurial company - we don't micromanage.
• Embark on a continuous development journey. You have access to $3,500 annually to invest in your professional growth.
• 3 weeks vacation.
• 3 personal obligation days.
• Wellness Account.
• Stay healthy with our rich benefits package.
• Protect your future with our Pension plan.
• Access a 24/7 Employee Assistance Program.

Refrigerative Supply Limited is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. We would like to thank all applicants for their interest; however, only those selected will be contacted.