Senior ERP Analyst - MS Dynamics CRM and Real-time Marketing

Senior ERP Analyst – MS Dynamics CRM and Real-time Marketing

We are looking for a Microsoft Dynamics 365 expert, with specific hands-on experience in Dynamics CRM and Real-time Marketing, to join our Client’s ERP team.

The ERP Systems Analyst will take a lead role in the development, support, and continuous improvement of Microsoft Dynamics 365 applications, particularly Dynamics 365 for Customer Engagement (CRM) and its Real-time Marketing module. This position is key to enabling business growth, driving automation, and enhancing client engagement through optimized CRM processes.

While the primary focus is on Microsoft Dynamics 365, the role will also involve some collaboration with other systems in our ERP ecosystem such as Workday, IntApp, Aderant, iManage, and Chrome River.

Key Responsibilities

• Lead the development, configuration, and support of Microsoft Dynamics 365 CRM and Real-time Marketing tools.
• Partner with business stakeholders to design CRM solutions that align with client lifecycle and marketing strategy.
• Build and maintain custom workflows, plugins, forms, dashboards, and Power Platform integrations.
• Develop and maintain integrations with Dynamics 365 using APIs and middleware (e.g., SSIS, Azure Logic Apps).
• Troubleshoot issues and provide Tier 2/3 support for Dynamics 365 applications.
• Translate business needs into functional and technical requirements.
• Manage data quality, migrations, and synchronization processes between CRM and other platforms.
• Collaborate with vendors and internal teams for platform updates, enhancements, and issue resolution.
• Support documentation, change control, release management, and ongoing CRM training initiatives.

Required Experience:

• Microsoft Dynamics 365 CRM and Real-time Marketing tools.
• Building and maintaining custom workflows, plugins, forms, dashboards, and Power Platform integrations.
• Develop and maintain integrations with Dynamics 365 using APIs and middleware (e.g., SSIS, Azure Logic Apps).
• Troubleshoot issues and provide Tier 2/3 support for Dynamics 365 applications.
• Must have .NET Programming experience (VB.NET, C#)
• Experience with interfacing with API (REST,SOAP)
• Experience in supporting financial efforts within professional service organizations (Legal is an asset)
• Must be able to conduct all duties in English. Bilingualism English/French is an asset.

If you are interested please forward a MS Word copy of your resume.
Thanks!!