Office Administrator and Facilities Coordinator

Job Responsibility:

About us

Markland Property Management is a strong, experienced, and progressive commercial property management company that provides exemplary service to our clients through relationship-driven communications and a proactive approach to property care. We focus on mid to large sized office, retail, and industrial assets located throughout the Golden Horseshoe. We are a small team that offers opportunity for growth for all our employees.

JOB OVERVIEW

We are seeking an Office Administrator and Facilities Coordinator to provide customer service and support to Markland clients with respect to the maintenance and operations of their properties. Specific responsibilities include, but are not limited to, handling inbound service requests received via telephone, email and our online work order system and to support timely fulfillment and resolution of client requests.

DUTIES & RESPONSIBILITIES

• Become familiar with our portfolio and clients, the work order management system and Markland policies and operating procedures
• Provide front line customer service support
• Respond to client and vendor requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to the property managers or other applicable departments
• Assess and assign level of priority to service requests
• Plan and schedule meetings and events
• Draft correspondence and other formal documents for distribution
• May be required to provide training to new Team Members.
• Other office duties as assigned.

MINIMUM EDUCATION: High school diploma

JOB-RELATED EXPERIENCE: 5+ years of experience in customer service and office administration; facility operations or property maintenance experience an asset.

KNOWLEDGE AND SKILLS

• Demonstrate language proficiency (both verbal and written) in English, including proper grammar, spelling and punctuation.
• Strong customer-service and problem solving skills.
• Ability to learn new processes, programs and other relevant information quickly and apply learning to the job.
• Ability to work in a fast-paced environment with ability to apply client-specific business processes to individual service request situations.
• Demonstrate ability to gather information, accurately assess issues and assign level of priority;
• Demonstrate organizational skills, strong attention to detail and be able to multitask.
• Demonstrate communication skills and computer proficiency (phone, email and office 365).

This position offers the opportunity to work in a dynamic environment where your skills will be valued. If you have a passion for maintaining customer service to the highest standards with room to grow, we encourage you to apply.

Job Type: Full-time

Benefits:

• Dental care
• Extended health care

Schedule:

• Monday to Friday

Work Location: In person