Collection Officer - Unilingual (English) and Bilingual (English and French) (10)

← Back to search results Apply By: Monday, November 16, 2026 11:59 pm EST Collection Officer - Unilingual (English) and Bilingual (English and French) Job ID: 250758 Posting status: Open Organization: Ministry of Finance Division: Tax Compliance and Benefits Division City: North York Position(s) language: Both English and bilingual Job term: 10 Temporary - 12 months (with possible extension) Job code: 10OAD - Office Administration 10 Salary: $29.53 - $34.75 Per hour*

*Indicates the salary listed as per the OPSEU Collective Agreement. Apply now Accessibility support Join Our Team as a Collection Officer and Make a Difference!

Are you a motivated individual? If so, then bring your expertise to the Ministry of Finance, Tax Compliance and Benefits Division, to conduct debt collection activities in support of business-critical revenue-generating operational requirements.

At the Ministry of Finance, we believe in collaboration and empowering our employees to reach their full potential. Join a dynamic team where collaboration is key, and your ideas are valued. Working in the Tax Compliance and Benefits Division (TCBD), you're not just an employee; you're a crucial part of a community that celebrates diversity and embraces creativity. Experience the excitement of shaping the future for the division, while working in a supportive team. Your success is our success, and together, we'll achieve great things.

Check out more information about working in TCBD by clicking here .

Want to learn more about this opportunity?

Join us for an information session on November 5th at 12:00pm to 12:30pm at lunch time where you will have a chance to learn more about the branch and the position to be filled.

Remember to add this event to your calendar!

Join on your computer, mobile app or room device

Meeting Link :Click here to join the meeting

Meeting ID: 291 051 773 333 305 5

Passcode: AU7vY9rp

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Tenant key: View email address on jobs.swagapp.com

Video ID: 117 725 829 5

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*This session is optional and has no impact on hiring decisions About the job In this position, you will:

• Collect amounts owed to the Crown by investigating/resolving delinquent accounts resulting from client's failure to comply;

• Communicate rights and obligations, negotiate payment arrangements and obtain securities;

• Liaise with sheriffs, banks, lawyers and other parties;

• Process payments using an automated system, prepare correspondence and maintain the integrity of tax roll information;

• Initiate necessary recovery actions.

Positions Available:

• 9 temporary unilingual vacancies for up to 12 months with possible extension

• 1 temporary bilingual vacancy for up to 12 months with possible extension What you bring to the team

Mandatory requirements for bilingual position only • You must possess oral French language skills at the advanced level. Your proficiency will be confirmed before hire.

Communication and interpersonal skills • You have effective oral skills to articulate and communicate with clients and negotiate payment terms.

• You have written skills to prepare, on request, custom correspondence, strategies, fact sheets for senior ministry officials, and client's lawyers, accountants, trustees, receivers, bailiffs, sheriffs, bankers.

• You are able to handle confrontational situations and maintain a positive public perception of fair and consistent treatment, where the issues may be high-profile and politically sensitive; and to deal tactfully and diplomatically with difficult situations and aggressive/emotional clients.

Analytical, research and organizational skills • You have research and analytical skills to gather and analyze data.

• You can work independently and accurately with high volumes of assignments.

• You can manage multiple priorities and work within tight timelines.

Collections and financial knowledge • You have demonstrated knowledge and understanding of collection techniques, including phone calls, letters, recommendations for legal actions such as garnishments/demands, liens and other recovery actions.

• You are familiar with bankruptcy administration and debt security instruments.

• You have ability to interpret/apply legislation for acts impacting debt collection and ability to follow policies and procedures.

• You have knowledge of accounting methods to analyze financial data.

Computer skills • You have the ability to use database and word processing programs to prepare reports and analyze information.

• You demonstrate experience within an automated collection system. Don't meet every qualification? If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate! How we support diversity, inclusion and accessibility We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

What we offer The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions

• flexible learning and developmental opportunities, including education and mentorship programs

• many employee networks offering support for and education about underrepresented groups

This role comes with a comprehensive compensation and benefits package that includes:

• a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)

• group health, dental, life and disability benefits

• a range of vacation and leave options

• an Employee and Family Assistance Program, which provides confidential counseling services Additional information: Apply by: Monday, November 16, 2026 11:59 pm EST Position details:

• 9 English Temporary, duration up to 12 months, 5700 Yonge St, North York, Toronto Region
• 1 Bilingual English/French Temporary, duration up to 12 months, 5700 Yonge St, North York, Toronto Region

Compensation group: Ontario Public Service Employees Union Work hours: Schedule 3 Category: Administrative and Support Services Posted on: Friday, October 30, 2026

Note:

• This ad is also available in French.
• E-FN-250758/26(10)

How to apply:

• You must apply online.
• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
• Read the job description to make sure you understand this job.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together

Apply now