Seasonal Food & Beverage Supervisor (Kelowna)

Position Summary

The Food & Beverage Supervisor is accountable for the day-to-day operations of the restaurant including staff training, light administration, and active floor management throughout service.

Responsibilities

• Regularly monitor and ensure service standards are being met
• Build and maintain strong relationships with guests, team members, and management
• Create a culture that revolves around exceptional guest experience and enjoyment of high-quality food and beverages
• Support staff day to day, building positive morale while providing coaching and feedback
• Support leadership by ensuring standard operating procedures are followed, and communicate any performance management to the Restaurant Manager
• Demonstrate high personal integrity, business ethics, and take every opportunity to promote Eldorado Resort, restaurants, events, and activities
• Communicate the vision and promotions to all team members during daily stand‑ups prior to each service
• Provide general administrative support for the restaurant
• Use conflict resolution and problem‑solving skills when dealing with guest complaints
• Assist with the tracking of sales, invoicing, and managing inventory
• Strive for maximum efficiency and continual improvement of staff productivity, and revenue maximization through reservation management
• Additional duties as assigned or required

Qualifications

• Minimum 2 years of supervisory experience in a high-volume, fast-paced hospitality environment
• Post‑secondary diploma/degree in Business or Hospitality is an asset
• Experience with Squirrel and Open Table is considered an asset
• WSET Intermediate Wine Certificate or comparable is considered an asset
• Must possess superior verbal and written communication skills
• Demonstrates extreme organization in a fast-paced environment while acting as a team player
• Strong organizational skills with the ability to manage a large and variable workload, ensuring timely and accurate completion of assigned work
• Proficiency in all Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
• Valid Serving It Right certification
• Ability to work a flexible schedule including evenings, weekends, and holidays

Benefits

• Competitive earning potential
• Employee discounts on accommodations, dining, and marina at our sister properties (Hotel Eldorado, Manteo Resort, Eldorado Marina, Hampton Inn & Suites Kelowna Airport, Four Points Kelowna, Home2Suites)
• Employee discounts on water-sport rentals, discounted food & beverage at all Argus Properties Ltd. owned restaurants and hotels
• Fun social events
• Great colleague support and a focus on staff recognition and teambuilding
• Room for growth and development

Don’t miss this exciting opportunity to join our Eldorado Resort family!