B2B SaaS Customer Success Manager
Professional Staffing
Drive retention and adoption remotely from Toronto as a Customer Success Account Manager for SMB and mid-market B2B SaaS customers.
Own accounts from onboarding through renewal, using relationship building, customer training, and account health tracking. This full-time role supports a platform serving wealth management firms, insurance carriers, and insurance brokers. You will be measured on retention, adoption, and growth while managing accounts typically worth $10K–$200K ARR.
Key Responsibilities:
- Own SMB and mid-market accounts through onboarding and renewal
- Run onboarding and training sessions for new customers
- Drive renewals, retention, and expansion opportunities
- Track account health, usage, and early risk signals
- Share customer feedback with Product teams
Requirements:
- Two to four years in Customer Success or Account Management
- Required experience at a B2B SaaS company
- Experience owning SMB or mid-market account portfolios
- Ability to explain retention, churn, renewal, or expansion KPIs
- CRM or customer success platform experience
Apply customer success, account management, and KPI expertise to grow B2B SaaS relationships across Toronto-based remote accounts.
#J-18808-LjbffrVacancy posted 12 hours ago
Similar jobs that could be interesting for youBased on the B2B SaaS Customer Success Manager in Ottawa, ON vacancy
$65.19k - $94.3k per year
...workflow automation and evidence management platform for streamlining the... ...values every day and our customers trust us to bring them innovative... ...of the Role: The Customer Success Manager drives customer engagement... ...'re a dynamic and innovative B2B SasS firm who leads in our...SuggestedLong term contractFull timeWork at officeFlexible hours- ..., then turn those insights into repeat successes. Motion is built to help teams do exactly... ...we’re building. About the Senior Customer Success Manager role Most CS jobs are about driving... ...management, or customer success at a B2B SaaS company. Startup experience is a plus...SuggestedPermanent employmentFull timeSummer workWork at officeRemote workWork from homeShift work
Motion
Ottawa, ON6 days ago - ...s driving performance, then turn those insights into repeat successes. Motion is built to help teams do exactly that. Our platform... ...meet our new AI agent , Runneth About the Junior Customer Success Manager role This role is built for people coming out of...SuggestedPermanent employmentFull timeSummer workSecond jobWork at officeRemote workShift workNight shift
Motion
Ottawa, ON6 days ago $121.8k - $219.1k per year
...Responsibility: Microsoft aspires to help our customers achieve their own digital... ...end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers... ...join CSU as a Customer Success Account Management - Manager and help us build a future where...SuggestedLong term contractFull timeLocal areaWorldwide$102.6k - $128.2k per year
Esri Canada Limited Senior Customer Success Manager, Defence Esri Canada has an exceptional opportunity for a full-time Senior Customer Success Manager, Defence to join our Federal Sector team. Reporting to the Director of Federal Sector, the person in this role provides senior...SuggestedLong term contractFull timeSummer workInternshipWork at officeRemote workWork from home$55k - $65k per year
...you? You believe that a company's success depends on its clients' success. You... ...relationships with new and existing K-12 customers, and you've got the interpersonal and... ...track record of successful client management, preferably in B2B support or as a former educator/school...Permanent employmentWork at officeLocal areaImmediate startRemote workFlexible hoursWipebook Corp.
Ottawa, ON3 days ago- ...corporate messaging. The Malleum MSP needs a Customer Success leader who can help customers realize the... ...The Opportunity Malleum is building a managed services business for customers that... ...experience working with complex B2B customers in managed services, cybersecurity...Long term contractFull timeContract workInternship
- ...Job Responsibility: Title: Client Success Relationship Manager (Enterprise) Department : Client Success Language : English Location: Ontario... ...G2 for ease of use, quick implementation, and outstanding customer service. We are a remote-first company, with colleagues...Summer workInternshipLocal areaRemote workOverseasFlexible hoursEarly shift
$120k per year
...not just an email role. It’s a customer loyalty and retention role,... ...You’re great at creating and managing campaigns across email, SMS,... ...our next Customer Lifecycle Manager. Growth opportunity: This... ...we’ve got a lot to offer our successful applicant. So, to make sure our...Full timeCasual workInternshipWork at officeFlexible hours$115k - $130k per year
...en ''Business to Business'' ''B2B'' (gestion de personnel, gestion... ...competencies: -General management experience preferred in ''B2B'... ...-Experience and demonstrated success in organizational transformation... ...active participation with the customers negotiations. -Ability to inspire...$90k - $110k per year
...the flexible factory for that work. Our customers set the brand rules, choose the tools that... ...proactive, detail-oriented, AI-forward Employee Success Specialist to join our team. In this... ...and aligned. Partner with the Office Manager to plan and execute employee events,...InternshipWork at officeFlexible hours$62.17k - $88.18k per year
...JOB SUMMARY The mandate of the Transit Customer Systems and Planning Service is to provide... ...from or for Councillors and senior management. You are also responsible for: preparing... ...occur during the competition process ~The successful applicant will have permanent full-time...Permanent employmentFull timeTemporary workWork at officeLocal areaNight shiftWeekend workDay shiftAfternoon shift$19 per hour
...Req ID: 387611 With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing... ...opportunities Position Overview: The Inbound Customer Service Representative supports customers of a telecom provider...Long term contractTemporary work$38.4k - $48k per year
...CURIOUS We grow by remaining DYNAMIC Our success combines AMBITIOUS VISION with... ...EMPATHY WHAT IS YOUR ROLE As a Senior Customer Advocate (Sales Support), you will serve... ...with our local hosts around the world to manage existing bookings & ensure a consistently...Local areaRemote workWorldwide- ...Summary The Customer Service Representative at 4776 Bank street located in the Leitrim... ...cash register proficiency is essential for success in this position to enhance the customer... .... • Reports stolen and damaged goods to Management. • Identifies and alerts Management to...Part timeImmediate startShift workWeekend work
- ...lead continuous improvement initiatives in the field work order management, tracking process and assist our Technicians in reviewing and... ...team upon completion SPOT Turnover and Setup: • Verifies customer information in SMS/SAP • Validates data accuracy prior to closure...Temporary workSeasonal work
GDKN
Ottawa, ON1 day ago $18.4 - $19.3 per hour
...BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE- OTTAWA AIRPORT Are... ...provide passenger flow and queue management and access control into... ...prior to starting employment. Successful completion of initial and recurrent... ...personal and professional success. • Diverse and engaging...Hourly payRelocationLong distanceShift workNight shiftRotating shift$60k - $65k per year
...passionate desire to deliver only the best to our customers, partners and each other. Purpose: Reporting to the Manager, Customer Operations, the Customer Operations... ...smooth order flow, delivery of product and successful resolution of customer needs (on time delivery...Full timeImmediate start$21.25 per hour
Customer Experience Team Leader Canadian Tire Kanata (Store 457) Ottawa, Ontario Employment... ...Kanata. Reporting to the Divisional Manager – Customer Experience & Sales , this... ...motivate your teammates, recognize their successes, and help build a supportive environment...Hourly payFull timeLocal areaShift workWeekend workAfternoon shift- ...Jitterbit Harmony platform, including iPaaS, API Manager, App Builder and EDI, future-proofs... ...Sales Operations is a plus!), ideally in B2B SaaS or technology. Dual CRM Expertise:... ...Salesforce (Sales Cloud, process builder/flow, custom objects, lead routing). Technical...InternshipRemote work
- ...Salesforce / HubSpot Administrator – Revenue Systems (SaaS) Role Type: Contractor Location: Remote We are seeking experienced... .../ HubSpot Administrators – Revenue Systems (SaaS) to support a customer project focused on operational excellence across CRM and revenue...Remote jobFor contractors
- ...Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in... ...IN THIS ROLE High Task Volume in a Fast-Paced Environment • Manages overnight hours effectively and planning accordingly to stay...Hourly payPermanent employmentPart timeShift workNight shiftAfternoon shift
- ..., and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with... ...YOU’LL DO Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process...Part timeSeasonal workFlexible hoursNight shiftAfternoon shiftEarly shift
$21 per hour
...388384 With people at the heart of our success, NTT DATA is committed to attracting and... ...calls from existing and potential customers regarding application processing, account... ...focused on efficiency and the quality of customer interactions you deliver within our fast-...Long term contractPermanent employmentFull timeTemporary workRemote workWork from homeFlexible hoursShift work- ...making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential... ...shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye...Part timeWork at officeLocal areaAfternoon shift
$750 - $1350 per week
....m. to 8:30 p.m. (Full Time Only) Job Duties: Prepares for customer inquiries by studying products, services, and customer service processes... ...Information , Verbal Communication, Reporting Skills, Managing Processes, Customer Focus, General Consulting Skills,...Permanent employmentFull timeRelocationMonday to fridayFlexible hoursShift work$18 per hour
...BILLING & CUSTOMER SUPPORT SPECIALIST NEEDED We are currently searching for an individual to join our team in Billing & Client support capacity. The candidate must be a self motivated, well organized person that is looking for a full time hourly position with possible...Hourly payFull timeContract workWork at officeMonday to friday$45k - $52k per year
...we serve. Come join our team. What you will do: · Provide accurate documentation on all vehicle repairs to customers. · Phone Reception. · Customer follow-up activities. For this role, come equipped with: · The ability to work as part of a team and multi-...Long term contractFull timeLocal areaFlexible hours$70k - $120k per year
...teach you the rest. What You’ll Do: Puulse partners with leading brands like Bell Canada to bring their services directly to customers. On a typical day, you meet your team for a huddle at the office, where you review the latest promotions, share wins from the day...Full timeWork at officeDay shift$19.7 per hour
...Entrepreneurship Award. With over 300,000 happy customers around the globe, we’re looking to grow... ...We are currently looking for a Seasonal Customer Experience Representative. This job is... ...Primary Duties and Responsibilities: Manage customer requests/inquiries either by...Hourly payPart timeSeasonal workRemote workFlexible hoursShift workWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to B2B SaaS Customer Success Manager. Be the first to apply!
Related searches
- customer success manager remote Ottawa, ON
- customer success manager work from home Ottawa, ON
- senior customer success manager Ottawa, ON
- partner success manager Ottawa, ON
- technical customer success manager Ottawa, ON
- customer success manager Ottawa, ON
- customer Ottawa, ON
- customer success Ottawa, ON
- customer success manager remote
- customer success manager work from home