Director, Operations & Maintenance (Toronto)

Overview

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier.

Metrolinx is an agency of the Government of Ontario. At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

This role is an in‑office position based at our 20 Bay Street location as well as the Eglinton and Finch Maintenance facilities. Our team is highly collaborative, and much of our work perks from in‑person co‑creation, relationship‑building, and hands‑on partnership with leaders across the organization.

Responsibilities

• Lead a team in the successful delivery of rapid transit contracts within the Greater Toronto region.
• Represent the owner as the daily focal point of contact, liaising with key stakeholder groups and transit agencies.
• Manage operational issues and risks, facilitate effective dispute resolution, and develop effective communication with internal and external stakeholders.
• Monitor key performance indicators (KPIs) such as on‑time performance and customer satisfaction, and implement strategies to improve performance in coordination with stakeholders.
• Provide leadership and direction in relation to safety management and investigations, coordinating with stakeholders to ensure timely and effective mitigations.
• Prepare and monitor strategic goals and objectives, including document control, resource prioritization, and staffing requirements.
• Ensure compliance with all external regulatory agencies and partners, oversee audit activities, and conduct regular risk reviews with solid contingency plans.
• Contribute to the development of departmental strategic plans.
• Assist senior leaders in the development of fiscal budgets, cost‑control objectives, and adherence to annual budget forecasts.
• Promote the creation and implementation of Lessons Learned across the portfolio of projects, fostering a continuous improvement culture.
• Ensure timely and accurate compliance with Metrolinx Human Resources policies and programs (including performance‑management cycle and employee engagement surveys).
• Act as the Owner’s representative and Chair for committees within Operations and Maintenance contracts such as rules and training committees, and working groups.
• Effectively manage communications with stakeholders including municipalities and authorities having jurisdiction (AHJs).
• Provide creative thought leadership and input to develop and deploy a vision aligned with strategic corporate goals.
• Serve as a member of an On‑Call roster as required to support business objectives.

Qualifications

• Completion of a relevant business degree (e.g., transportation, engineering) or a related discipline, or a combination of education, training, and experience deemed equivalent.
• Demonstrated progressive experience in transportation operations and maintenance, including managing large, complex, multi‑year transit projects.
• Proven leadership and management skills, excellent communicator, and strong interpersonal and problem‑solving abilities.
• Knowledge and demonstrable experience in the delivery of P3 contracts.
• Project management and coordination skills to provide senior leadership and oversight to staff within budget and schedule restraints while monitoring contract performance.
• Leadership skills and ability to manage a diverse group of delivery specialists and consultants.
• Knowledge of Human Resources legislation (e.g., Employment Standards Act, Occupational Health & Safety Act) to monitor and manage employees and contractors.
• Expertise in leading change and ensuring effective risk‑management analysis, status reporting, and issues‑management processes.
• Demonstrated ability to build and maintain strategic relationships.

Diversity & Inclusion

We invite all interested individuals to apply and encourage applications from members of equity‑deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions, and sexual orientations.

Accommodation

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: View phone number on ca.talent.com or email before submitting your application.

Equal Opportunity Statement

We thank all applicants for their interest; however, only those selected for further consideration will be contacted. WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.