Technical Services Advisor - Monday to Friday 8h to 5h (Blainville)

YOUR CHALLENGES

He is responsible for handling incoming customers, performing the initial intake and assessment of requests, and ensuring efficient file management while delivering prompt, accurate, and high-quality service. He contributes to the effective planning of service interventions, coordination of shop operations, and overall customer satisfaction, while ensuring data accuracy, meeting deadlines, and supporting process optimization.

YOUR RESPONSIBILITIES

• Act as the communication link between technicians and shop coordinators
• Serve as the main contact for customers using the workshop for service and rental needs
• Receive, analyze, and qualify service requests (inspection, certification, repair, rental)
• Create work orders and update customer orders in the ERP system
• Receive and process parts orders and supplier purchase orders
• Store received parts (shelving and bin allocation) and ensure inventory accuracy
• Prepare and ship packages to the distribution center
• Follow up with customers (email and phone) regarding pickup from the workshop
• Collaborate closely with technical and sales teams to ensure productive and customer-aligned service
• Contribute to continuous improvement of service-related processes
• Provide support and backup to coordinators as needed (call handling, quote preparation, follow-ups)

SPECIFIC MEASURES OF SUCCESS

• External and internal customer satisfaction levels
• Effective management of equipment (repairs and rentals)

WHAT WE ARE LOOKING FOR

• College diploma (DEC) in administration, logistics, customer service, or a related field
• Minimum of 3 to 5 years of experience in a similar role (technical service, coordination, after-sales service, workshop, or industrial environment)
• Strong customer communication skills (phone and email)
• Excellent organizational skills and ability to manage multiple tasks simultaneously
• Strong attention to detail and administrative rigor
• Analytical mindset with the ability to prioritize requests
• Customer service and problem-solving orientation
• Team player with strong cross-functional collaboration skills
• Ability to work under pressure and manage priorities
• Autonomy and proactivity in follow-ups
• Technical knowledge (an asset) or ability to learn quickly
• Bilingual (spoken and written)