IT Technical Advisor - Hybrid Solutions

Shape the future of customer interactions as an IT Technical Advisor focused on Hybrid Contact Center Solutions in a flexible work environment. This pivotal role entails configuring contact center tools, providing crucial user support, and ensuring systems run efficiently. You will monitor performance, conduct root cause analysis for incidents, and facilitate team collaboration across departments. Your innovative approach will drive enhancements and maintain high service quality. Key Responsibilities:

• Manage and update contact center systems and technologies
• Offer technical support and training for system users
• Conduct performance monitoring to resolve issues proactively
• Maintain documentation for procedures and user manuals
• Evaluate technologies and recommend improvements for efficiency

Requirements:

• Computer Science degree or related discipline
• 3+ years of experience with CCaaS and telephony
• Proficient in system integration and cloud platforms
• Experience with cybersecurity compliance standards
• Bilingual in French and English, eligible to work in Canada

Leverage your technical skills to enhance contact center operations with state-of-the-art solutions. #J-18808-Ljbffr