Senior Product Manager At Resmed Winnipeg
ResMed
Lead the charge in transforming contact centers as a Senior Product Manager at Resmed. Focus on innovation, stakeholder collaboration, and optimal product delivery in a global capacity.
As a Global Revenue CCaaS Senior Product Manager, you will define and drive product strategy, governance, and operational alignment across key platforms like NICE inContact and Salesforce Service Cloud. Your expertise in CCaaS technologies and hands‑on contact center operations will empower you to present product strategies confidently to stakeholders while ensuring alignment with corporate goals.
Key Responsibilities
- Own and develop the Global Revenue CCaaS Product Roadmap
- Collaborate with multiple stakeholders to define platform strategies
- Gather global requirements and create implementation‑ready user stories
- Measure performance and business impacts of CCaaS capabilities
- Guide implementation and optimization of AI‑driven capabilities
Requirements
- 8+ years in CCaaS technology or product management
- Experience with NICE inContact, Salesforce, and IVR design
- Proven ability in CCaaS implementations and enhancements
- Strong communication and executive presentation skills
- Experience supporting global service operations
Elevate contact center innovations through robust strategic insights and expert product management at Resmed.
#J-18808-LjbffrVacancy posted 1 day ago
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