Branch Manager (Mississauga)

Overview

As an Advice Centre Manager, you’ll manage your branch and play a strategic role by guiding your team and helping each member achieve their objectives. With an approach focused on listening and daily coaching, you can help them develop professionally while ensuring the Bank's vision is applied. You’ll be a driving force in the group's success by creating an environment that encourages everyone to perform and develop.

Your leadership and strategic vision will have a direct impact on the results of the Advice Centre and the region. You’ll ensure the effective management of operations, maximizing synergy and collaboration within your team and with internal and external partners. Your role is crucial to ensure a high-quality client experience and achieve outstanding performance results.

Responsibilities

• Coach banking advisors and support them daily and in their career path to help them reach their full potential.
• Inspire and motivate the team by fostering a climate conducive to commitment and excellent service.
• Ensure the smooth operation, synergy and performance of your Advice Centre by encouraging operational excellence and high-quality advice.
• Promote and foster the advisory approach of the banking advisor model
• Ensure compliance with identification, security and privacy standards to protect client and banking data and manage risk.
• Proactively identify workforce needs, analyze gaps between current and future resources, and develop an action plan to address them.
• Support and coach the team in canvassing activities and making proactive contacts.
• Represent the Bank professionally with clients and external candidates.

Your team and work arrangement

In-person work is required at the branch to meet operational needs. The organization supports work–life balance with flexible schedules and time off as needed.

Qualifications

• Bachelor’s degree and 7 to 10 years of experience
• Be a mutual fund representative (MFR)
• Be a Branch Compliance Officer (BCO)
• Extensive experience in team management and coaching
• Expertise in banking services, the advisory approach and business development
• Knowledge of financing, investment and insurance services offered in a bank
• Ability to motivate a team and manage change
• Ability to understand a problem and implement effective solutions
• Ability to work in collaboration with various internal and external partners
• Languages: English
• Skills: Critical Thinking, Diversity & Inclusion, Emotional Intelligence, Problem Solving, Risk Management, Stress Management, Client-focused, Decision Making, Learning Agility, Mobilization, Partner Development, Resiliency, Strategy Execution, Managerial Courage

Benefits

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic