Product Solutions Analyst for Housing
EliseAI
Become a Product Solutions Analyst at EliseAI, focusing on improving client interactions in the housing sector. Use your technical knowledge to streamline support and resolve issues rapidly. As part of the Product Solutions team, you will tackle client inquiries and issues while contributing to enhanced platform efficiency. Your expertise will help bridge client needs and product functionalities. This role emphasizes strong communication, troubleshooting abilities, and an understanding of client configurations to elevate the user experience. Key Responsibilities:
- Address client questions and support requests
- Ensure timely resolution of issues with detailed documentation
- Maintain ownership of ticket queues to meet KPIs
- Collaborate with engineers on unresolved issues
- Communicate updates and client satisfaction effectively
- 1+ year in a similar technical support role
- Experience with Zendesk or related tools
- Proven technical proficiency; preference for technical degrees
- Strong written and verbal skills
- Open to in-person work 4-5 days a week
Vacancy posted 8 days ago
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