Service Development Manager - Western Region

Work Arrangement: Hybrid (Home Office / Langley Regional Office / Western Retailer Visits)

#LI-Hybrid

At Mazda, we love sharing the beautiful machines we craft with the world. But even more, we love building relationships with the people who help make it all possible. We are a team of passionate car fanatics with an incurable love affair with the road. We continually strive to challenge the status quo and make it our mission to put people, quality, and experiences before transactions. If you possess an unwavering commitment to delivering service excellence and a strong desire to shatter industry stereotypes, Mazda Canada is looking for you.

Located out of Langley, British Columbia, the Service Development Manager (SDM) is responsible for improving Service and Parts Operations in the region. Reporting to the National Manager, Field Service Operations, they will work closely with the Regional Manager, Dealer Business Managers (DBMs) and the service operations team to develop and implement strategies and tools to support growth. The SDM will analyze Retailer financial results as well as other relevant data, reports, and information to identify opportunities for Retailer profit improvement and business growth. This position requires in-depth knowledge of Retailer financial statements, Retailer fixed operations and processes, and the ability to collaborate and support DBMs, Field Technical Managers (FTMs), and our Retailers in the creation and execution of action plans.

Essential duties include but are not limited to:

• Act as the subject matter expert in all matters related to Retailer process and procedures, utilizing developed and formalized Mazda Canada strategies.


• Analyze Retailer financial information including KPIs and other key Retailer reports and data.


• Work closely with DBMs to support service and parts KPI discussions and collaborate in the development and implementation of action plans for improvement.


• Work with internal stakeholders to consistently use a comprehensive KPI dashboard to monitor Retailer performance.


• Complete detailed agendas for Retailer meetings and follow-up contact report summaries including action plan commitments and performance metric tracking.


• Conduct training on our formalized processes and procedures with Retailers, DBMs and FTMs based on required needs.


• Support national rollouts and actively participate in any national training.

Qualifications (Experience, Knowledge & Skills Required):

• Post-secondary education in Business Administration or related discipline or equivalent combination of education and experience


• Must have extensive understanding of financial statements and Retailer KPI’s


• 5 years of automotive experience including in-depth understanding of Retailer fixed operations


• Proven communication and leadership skills


• Strong analytic capabilities in Retailer processes and best practices, and expertise in developing and implementing successful action plans


• Excellent relationship building skills


• Strong commitment to customer excellence


• Strategic thinker with strong implementation skills


• Strong project and time management skills


• Advanced knowledge of Microsoft Word, Excel and PowerPoint

This posting is for an existing vacancy at Mazda Canada.

Hiring Salary Range for position: $85,000 - $102,500 CAD. The base salary offered will consider the successful candidate’s experience, skills, and competencies, and will be set in a manner that supports fair and consistent internal equity practices.

Note that AI may be used in the initial stages of the recruitment process. 

Mazda Canada Inc. is an Equal Opportunity Employer and upon request by the applicant, accommodations will be provided in all parts of the hiring process.

Mazda Canada Inc. is an Employer Partner of the Canadian Center for Diversity and Inclusion, Diversio, Empowering Auto Conference and Equitek Employment Solutions. Our Charity Partners are Indspire and Pathways to Education.

Mazda Canada Inc. is proud to be a part of Canada's Top 100 Employers! We have also been included in the Top 100 Greater Toronto Area Employers for 11 years consecutively.

Click here to learn more about us and be sure to check out our Mazda People Advantage Wheel!  

Thank you for your interest in this position!