Associate Facilities Specialist, AV & Communications

Job Responsibility:

Associate Facilities Specialist, AV & Communications

Mississauga, Canada

Job ID JR0130442

Category Facility Services, Distribution Operations

Post Date May. 14, 2025

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

We are seeking a Facilities Coordinator, AV & Communications Specialist to support all audio/visual needs (for meetings and events) and oversee the maintenance and repairs of AV, workstations, Bright Sign and all other digital equipment at the GTA Campus.

Responsible for the day-to-day operations and maintenance of campus AV and digital communication devices to enhance hybrid environments for employees, partners, and customers. The incumbent will also assist the facilities operations team with site operations, providing general support and serving as the primary backup for Guest Services and Mail Centre.

Specific responsibilities include, but are not limited to:

Reporting:

• Plan the setup, registration, execution, and post-event measurement of a meeting or event
• Provide detailed metrics to clients including call reports, registration list, Q&A transcript, etc.
• Contribute to and abide by SOP documents, completing detailed event reporting (After Action Reviews for all events including post-event analysis and statistics).

Communications:

• Partner with internal clients/ Corp. Comm. to design, plan and execute consistent digital messaging
• Ensure consistent messaging and operations of all local digital signage inclusive of location website and all signage (digital and traditional)
• Communicate effectively to explain our services offerings to all McKesson stakeholders.
• Ability to customize meeting technology to meet client needs (inclusive of local, hybrid or entirely virtual formats).

Equipment Management:

• Partner with internal clients / Corp. Comm. to design, plan and execute digital, hybrid and local events
• Confidence to troubleshoot technical issues and partner with McKesson Technology to resolve complex problems
• Manage equipment inventory at the corporate location. Ensuring all technology is in a constant state of readiness
• Maintain A/V systems (conferencing, workstation, digital signage) and equipment, partnering with appropriate vendors to ensure all equipment is working
• Perform ongoing Q/A tests and updates as necessary and based on customer experience to include, performing software updates, system maintenance and system backups and maintaining accurate inventory of assets.

Digital/Technology Support & Event Management:

• Create and execute project plans and revise as appropriate to meet changing needs and requirements
• Setup and breakdown of AV event equipment including video switchers/encoders, cameras, lighting, and audio
• Serve in dual role of Technical Director and Co-Producer to “call the show”. Onsite responsibility for Conference Center Events and technical needs
• Work with Meetings & Events Specialist to support executive level events by providing meeting kick-offs and in room technical support
• Monitor assigned video conferencing calls on end user's event sites (as needed).

Facilities Operations:

• Assist in managing day-to-day facilities operations, including maintenance, security, and vendor management, to ensure a safe and functional work environment
• Assist in developing and implementing office operations policies and procedures that meet staff and visitor needs while adhering to health and safety regulations
• Issue and cancel building access cards, prepare access card usage reports, and promote compliance with access card requirements
• Respond to security incidents, emergencies, or breaches following established protocols
• Provide excellent internal customer service by responding to inquiries and complaints, ensuring timely and quality service delivery, and following up with clients to ensure satisfaction
• Participate in and ensure ongoing compliance with the OHSA related to Health & Safety inspections and reporting
• Support the development and/or delivery of Health & Safety training for all employees including, first aid & CPR, evacuation procedures, and other topics as necessary.

Security:

• Issue and cancel building access cards in accordance with policy
• Prepare reports related to access card usage to ensure accurate tracking and compliance
• Promote and enforce occupant compliance with the requirement to wear access cards
• Respond promptly and effectively to security incidents, emergencies, or breaches, following established protocols.

Internal Customer Service:

• Responds to client inquiries and complaints
• Ensures timely and quality service delivery to clients
• Follows up with clients to ensure customer satisfaction.
• Support customer understanding of processes by participating in tours, orientations, and development/delivery of training materials.
• Support client meetings
• Troubleshoot and provide assistance with workplace technology

Mail Management:

• Process all incoming and outgoing mail
• Perform mail fulfillment tasks, including sorting, and posting
• Maintain copier rooms and replenish copy paper stock
• Maintain the shipping and receiving area.

General Responsibilities:

• Maintain office supplies (inventory)
• Maintain a neat and orderly work area, following company policies and safety regulations
• Foster a culture of excellence and prioritize customer service
• Act in accordance with McKesson I2CARE principles
• Collaborate with team members from various departments to achieve departmental goals and resolve internal and external customer issues
• Perform all other duties as required.

Minimum Qualifications:

• College level education or equivalent experience
• Proficient with virtual conferencing technology (hardware and software). Experience with Microsoft Teams software and Cisco equipment
• General understanding of signal paths (local workstations to multi-display scenarios)
• Minimum 2 years of experience working in facilities, project management, real estate, or property management

Key Competencies:

• Growth and digital mindset
• Highly organized with the ability to manage multiple tasks in a fast-paced environment
• Excellent facilitation, communication, interpersonal, and customer service skills
• Exceptional analytical and problem-solving skills
• Strong written and verbal communication skills
• Strong interpersonal skills and the ability to work independently and in a team environment
• Ability to meet deadlines and make sound decisions
• Ability to handle multiple requests and be responsive to staff/vendor/contractor requests and service issues
• Responsible for follow-up on actions based on various team projects/tasks
• Recognize and act on opportunities, think "outside the box," and bring creative, nonstandard, and innovative solutions
• Ability to perform and manage projects using independent judgment and personal initiative
• Excellent computer knowledge and proficiency in Microsoft Office, excel, word, and PowerPoint
• All other duties as assigned.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson,

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!