Service Director

Are you looking for a career and challenges that are EXTRAORDINARY ? You've found the right place!

JLD-Laguë Group is one of the largest John Deere dealerships in Eastern Canada, with 19 locations across Quebec and Ontario. Recognized as a leader in sales and service, we pride ourselves on excellence.

ROLE :

Lead and manage all activities within the Service Department, driving the team toward achieving operational, financial, and customer satisfaction objectives.

Ensure that each team member understands their role and takes ownership of their responsibilities.

Develop and maximize the skills, abilities, and potential of employees.

Ensure appropriate follow-up throughout the communication chain (with customers, between employees, between departments, and between branches).

Establish objectives for the department and the employees under their supervision, and ensure regular follow-up to monitor progress and results.

YOU LOVE:

Know and understand all operations within the Service Department.

Meet operational, financial, and customer satisfaction objectives.

Take the necessary actions to maximize shop capacity and maintain optimal volume at all times.

Ensure the team is 100% customer-focused, finding solutions and building long-term customer loyalty.

Build and develop strong relationships with customers.

Maximize the customer experience.

Recruit, onboard, train, and develop employees.

Clearly communicate roles, responsibilities, and expectations to employees.

Manage employee performance and behavior.

Foster and maximize teamwork within and across departments.

Ensure disputes are resolved quickly and in the best interest of the company.

Ensure a clean and safe work environment.

Maintain effective communication and a positive work environment.

Perform other duties and responsibilities related to the position.

WE OFFER :

Monthly and annual bonus plan based on the department results

Group insurance and RRSP after 3 months of seniority;

A cellphone and a laptop;

Workwear provided by the employer;

Corporate discounts for our employees and your family

Ongoing training for our employees offered by our in-house trainer and by John Deere.

IDEALLY YOU HAVE:

A college or university degree, preferably in mechanics, parts, or a related field.

The ability to manage urgent situations with customers and coordinate garage operations.

Three or more years of experience in a supervisory or management role within an after-sales service department.

A strong interest in mechanics.

A passion for the agricultural, commercial, or industrial sectors.

Functional English skills (an asset).

Excellent communication, coaching, planning, organizational, and leadership skills, along with strong professional integrity and a genuine passion for customer service.

Join our team of over 550 employees and build your EXTRAORDINARY career —with us!