Client Relationship Specialist

Job Description Summary

Cardinal Point Wealth Management, ULC is a Canada-U.S. cross-border wealth management firm that specializes in providing personalized investment, tax, estate, transition, and financial planning solutions to affluent individuals and families. Clients seek a long-term relationship with a trusted wealth manager to simplify their financial lives and manage their investments effectively. This is a full-time on-site role for a Client Relationship Specialist located in Montreal, Quebec, Canada. The Client Relationship Specialist will be responsible for ensuring customer satisfaction, providing customer support, effective communication, utilizing analytical skills, and delivering exceptional client service on a daily basis.

Cardinal Point Wealth Management, ULC est une firme de gestion de patrimoine transfrontalière Canada–États-Unis spécialisée dans la prestation de solutions personnalisées en matière d’investissement, de fiscalité, de planification successorale, de transition et de planification financière pour une clientèle aisée composée de particuliers et de familles. Les clients recherchent une relation à long terme avec un gestionnaire de patrimoine de confiance afin de simplifier leur situation financière et de gérer efficacement leurs investissements. Il s’agit d’un poste à temps plein, en présentiel, pour un(e) spécialiste des relations clients basé(e) à Montréal, Québec, Canada. Le ou la spécialiste des relations clients sera responsable d’assurer la satisfaction de la clientèle, de fournir un soutien aux clients, de communiquer efficacement, de mettre à profit ses compétences analytiques et d’offrir un service à la clientèle exceptionnel au quotidien.

Job Description

Primary Responsibilities

• Assist PMs with all administrative issues, including reviewing transfer-ins, servicing clients, and corresponding with clients and custodians
• Draft and execute Letters of Direction (LODs) as needed for client transactions and
• Follow up and assist with estates, including account documentation, rollovers, and deemed disposition.
• Facilitate the onboarding process for new clients by preparing and organizing account opening documentation
• Process conversions from RRSP to RRIF for clients in accordance with regulatory requirements
• Cash management, ensuring liquidity for withdrawals and purchases
• Redeem/purchase money market securities
• Perform FX conversion
• Cash, assets and transaction reconciliation with custodian
• Handle client requests such as EFTs, cheques, wires, and bank transfers
• RRSP/TFSA/RESP contributions, RRIF/LIF payments and/or modifications
• Reconcile accounts with custodian monthly and quarterly for SOX auditing
• Prepare material for tax reporting and liaise with clients' accountants
• Update clients' tax information with custodians, including FACTA and W-8BEN forms, to ensure compliance
• Provide backup support to other Administrators to maintain continuity of operations
• Work with the administrative team to foster teamwork and achieve timely output
• Analyze procedures and suggest improvements to optimize operational processes
• Help Implement quality controls and standard operating procedures for portfolio valuations, trading, settlement, and other operational activities
• Quarterly reports: filter client database through international terrorist and PEP data base; AML transaction verification: Broker commission analysis
• Assist in assessing the suitability of investments and ensure guidelines in the Investment Policy Statement are upheld
• Assist in managing asset mix compliance, concentration reports, industry diversification, and margin accounts.

Responsabilités Principales

• Assister les gestionnaires de portefeuille (PM) dans toutes les tâches administratives, y compris l’examen des transferts entrants, le service aux clients et les communications avec les clients et les dépositaires
• Rédiger et exécuter des lettres d’instructions (LODs) au besoin pour les transactions des clients
• Effectuer le suivi et apporter un soutien dans le traitement des successions, incluant la documentation des comptes, les roulements et les dispositions réputées
• Faciliter le processus d’intégration des nouveaux clients en préparant et en organisant la documentation d’ouverture de comptes
• Traiter les conversions de REER en FERR conformément aux exigences réglementaires
• Gérer les liquidités afin d’assurer la disponibilité des fonds pour les retraits et les achats
• Effectuer l’achat et le rachat de titres du marché monétaire
• Effectuer des conversions de devises (FX)
• Effectuer le rapprochement des encaissements, des actifs et des transactions avec le dépositaire
• Traiter les demandes des clients telles que les transferts électroniques de fonds (TEF), les chèques, les virements et les transferts bancaires
• Gérer les cotisations REER/CELI/REEE ainsi que les paiements et modifications de FERR/FRV
• Effectuer les rapprochements de comptes avec le dépositaire sur une base mensuelle et trimestrielle dans le cadre des audits SOX
• Préparer la documentation pour les déclarations fiscales et collaborer avec les comptables des clients
• Mettre à jour les informations fiscales des clients auprès des dépositaires, y compris les formulaires FATCA et W-8BEN, afin d’assurer la conformité
• Fournir un soutien de relève aux autres administrateurs afin d’assurer la continuité des opérations
• Collaborer avec l’équipe administrative afin de favoriser le travail d’équipe et respecter les échéanciers
• Analyser les procédures et proposer des améliorations afin d’optimiser les processus opérationnels
• Contribuer à la mise en place de contrôles de qualité et de procédures opérationnelles normalisées pour les évaluations de portefeuille, les transactions, les règlements et autres activités opérationnelles
• Produire des rapports trimestriels : filtrer la base de données clients à l’aide de bases de données internationales liées au terrorisme et aux PPE; effectuer la vérification des transactions AML; analyser les commissions des courtiers
• Participer à l’évaluation de la pertinence des investissements et veiller au respect des lignes directrices de la politique de placement
• Aider à la gestion de la conformité de la répartition d’actifs, des rapports de concentration, de la diversification sectorielle et des comptes sur marge

Compensation & Benefits

This is an exempt position. The annualized base pay range for this role is expected to be between $65,000-$75,000 CAD. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set. The base pay is just one component of the total compensation package for employees. Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life insurance.

Il s’agit d’un poste exempt. La rémunération de base annualisée pour ce rôle est estimée entre 65 000 $ et 75 000 $ CAD. Le salaire de base réel peut varier selon divers facteurs, incluant notamment l’expérience, l’expertise du domaine, la localisation géographique du lieu de travail et les compétences du candidat. Le salaire de base constitue seulement une composante du régime global de rémunération. D’autres avantages peuvent inclure un boni annuel en espèces ainsi qu’un régime d’avantages sociaux complet comprenant, sans s’y limiter, l’assurance médicale, dentaire, vision, l’assurance vie et un régime de retraite 401(k).

About Focus

Focus is a leading financial services firm comprised of integrated wealth management, family office, and business management services. Blending deep expertise and expansive resources with a boutique, client-first fiduciary philosophy, Focus helps individuals, families, and institutions navigate complex financial situations with highly personalized solutions tailored to their unique needs. To learn more about Focus, visit or follow the company on LinkedIn.

EEO Statement

Focus is an equal opportunity employer and bases its employment decisions on the employee or candidate’s skillset, and without regard to an employee or candidate’s race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by local, state and/or federal law.

Focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on apply.j-vers.com

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It is unlawful for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For Maryland Applicants:

I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAP OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

For Massachusetts Applicants:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this shall be subject to criminal penalties and civil liability.

For Montana Applicants:

If hired, the employment relationship is governed by the Wrongful Discharge from Employment Act. Mont. Code Ann. Section 39-2-901.

For Rhode Island Applicants:

Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the state’s workers’ compensation law. If you willfully provide false information about your ability to perform the essential functions of the job, with or without reasonable accommodations, you may be barred from filing a claim under the provisions of the Workers’ Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation. The Company complies fully with the Americans with Disabilities Act.