Business Partner Relationship Specialist

Job Responsibility: Ride the next mile with us! About the Company & Role Intelcom Canada is a fast-growing Quebec-based company in the e-commerce delivery sector. Across Canada, our network of delivery partners helps keep day-to-day operations running smoothly. The company is growing rapidly and will be a key player in the logistics technology and delivery platform industry for years to come. Our goal is simple: in a constantly evolving industry, we don't just keep up. We're ahead of the curve. And we set ourselves apart with innovative services and delivery methods. Reporting to the Director, IDC Relations, the Relationship Specialist is responsible for being the interface between Intelcom and our Business Partners (Independent Delivery Contractor - IDC) Main responsibilities:

• Work with our business partners and operations management to resolve concerns and complaints impartially, promote a constructive and cooperative approach to problem solving, investigate complaints and recommend improvements to policies, rules and procedures.
• Collaborate with cross-functional teams on initiatives that offer high quality services with a focus on value, revenue generation and customer focus for our partners.
• Ensure that all activities carried out comply with applicable regulations, internal policies and procedures.
• Responsible for communication with our partners to keep them informed of our products, services, training, etc.
• Accompany the various stakeholders towards partnership and collaborative management to equip them adequately to fulfill their roles and responsibilities vis-à-vis our business partners.
• Participate in daily operations in our various stations in your region.
• Support the development of our compliance policies and procedures in conjunction with the IDC Compliance Lead.
• Available to travel and work within stations

Skills and Experience required

• Bachelor's degree in human resources, Humanities, Business Administration or related field
• At least 5-7 years of experience in a similar role
• Experience in building effective business partnerships (essential)
• Experience in conflict resolution and mediation (essential)
• Knowledge of the logistics and transport industry is (preferred)
• Passion for leadership and collaboration to achieve the best value for Intelcom and to develop mutually beneficial relationships with our partners
• A positive, enthusiastic attitude, with strong people skills Global
• Strong service-oriented mentality with the ability to actively listen and troubleshoot
• Ability to research and apply learning quickly
• Bilingual (French and English) - written/spoken

Benefits offered

• Competitive salary;
• Complete range of social benefits (group insurance, pension plan, etc.);
• Paid sick and personal days
• Participation in the projects of a growing company with stimulating challenges in a constantly evolving context
• Dynamic and passionate team
• Opportunity to grow within the organization

As an equal opportunity employer, Intelcom celebrates diversity and is committed to creating an inclusive environment for all. Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom's daily operations. Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution. At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.