Customer Service Clerk and Receptionist

About APEX

Established in 1984, the Association of Professional Executives of the Public Service of Canada (APEX) is an independent, national, not-for-profit organization dedicated to supporting and advancing leadership excellence and wellbeing within Canada's federal public service.

APEX serves a community of more than 9,000 federal public service executives across Canada and internationally. Through research, resources, advisory services, professional programming, events and networking opportunities, APEX provides a trusted voice for executives and helps strengthen the leadership capacity, effectiveness and wellbeing of Canada's public service.

Our work is guided by our vision of being the trusted voice of an executive community that delivers excellence in an agile and inclusive public service. Our mission is to advance leadership excellence and wellbeing by empowering, connecting and championing executives.

As a small, dedicated team supporting a national community, we take pride in the meaningful contribution our work makes. Every member of our team plays an important role in delivering on our mandate, supporting our members and helping shape the future of Canada's public service leadership community.

Why Join APEX?

Joining APEX means becoming part of an organization with a meaningful national impact and a close connection to Canada's public service leadership community.

At APEX, you will have the opportunity to:

• Make a meaningful contribution: Support an organization whose work directly contributes to leadership excellence, executive wellbeing and a stronger public service.
• Be part of something bigger: Work alongside a dedicated team delivering services, programs and events that connect and support senior leaders from across Canada.
• Make a visible difference: In a small, collaborative organization, every role matters. Your contributions will be seen, valued and directly connected to our success.
• Bring your ideas forward: Be part of a team that values initiative, continuous improvement, innovation and finding better ways to serve its members.
• Grow and develop: Expand your skills and experience through varied responsibilities, collaboration across functions and opportunities for professional development.

If you enjoy working with people, take pride in delivering excellent service and want to contribute to an organization with a purpose beyond its day-to-day operations, APEX offers an opportunity to make your work matter.

Our Commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion (READI)

At APEX, we believe that strong leadership and meaningful organizational impact begin with creating environments where everyone feels respected, valued and included.

We are committed to advancing Reconciliation, Equity, Accessibility, Diversity and Inclusion (READI) within our organization and across the broader federal public service community. Our commitment is reflected in our efforts to recognize and address systemic barriers, promote equitable opportunities, strengthen representation and foster inclusive and accessible workplaces.

We value the diverse perspectives, experiences, identities and contributions that individuals bring to our organization. We welcome applications from people of all backgrounds and strongly encourage candidates from equity-deserving communities, including Indigenous Peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community and others who have historically faced barriers to employment.

We strive to foster a workplace where people can contribute authentically, develop professionally and feel a sense of belonging.

Customer Service Clerk and Receptionist

Reporting: Reports to the Director, Membership Experience and Engagement

Salary Range: $45,000 to $63,000 annually

Position Type: Permanent, full‑time

Work Model: In‑office presence required four days per week (Wednesday as an anchor day) with one day a week of remote work. Work hours from 8:00am to 4:00pm

POSITION OVERVIEW

Reporting to the Director, Member Experience and Engagement, this role is central to delivering exceptional service to APEX members and the executive community while supporting smooth day‑to‑day office operations. The position provides front‑line customer service, processes membership and event data and transactions, performs office administration duties, and supports the delivery of events and meetings.

DUTIES AND RESPONSIBILITIES

Customer Service

• Serves as the organization’s first point of contact by email, phone, and in person, providing assistance or directing inquiries to the appropriate team as required.
• Monitors and responds to incoming emails through generic inboxes (info@, membership@, registration‑inscription@ and apexreception@) ensuring timely and accurate follow‑up
• Provides front‑line technical support to members accessing APEX systems and escalates systemic issues to the appropriate team, as necessary.
• Processes manual financial transactions as required
• Follows up on unpaid memberships and event registrations promptly and in accordance with established payment policies and guidelines.
• Maintains and develops a library of templated email responses to address recurring requests.
• Maintains up‑to‑date knowledge of APEX's services and offerings to provide accurate, relevant information and effective customer support.
• Identifies and recommends improvements to communications and processes based on member and community service interactions.

Data Processing and Management

• Performs daily data entry, including processing membership transactions, registrations, cancellations, and payments accurately and efficiently.
• Identifies and resolves data issues or duplicate records in the Customer Relationship Management (CRM) system, ensuring database integrity.
• Maintains accurate contact information by updating the CRM database and mailing lists based on incoming requests, undeliverable emails, and out‑of‑office notifications received through APEX communications.
• Generates requested membership and event data, reports, and statistics.

Reception and Office Administration Support

• Supports office access and security by administering a fob security system and displaying notices on the office door as required.
• Ensures guests and visitors sign in and out to maintain accurate attendance records.
• Receives mail and arranges delivery services as required.
• Maintains a welcoming, safe, and organized office environment, communicating and reporting hazards or issues as they arise.
• Participates in the organization’s Health & Safety Committee.
• Keeps office supplies organized and conducts monthly inventory coordinating orders with Finance and Operations Officer.
• Supports the organization of storage areas and maintains a clean and organized office kitchen, including emptying the dishwasher after events
• Welcomes and guides suppliers on‑site for pick‑ups and deliveries.
• Organizes the disposal and safe recycling of hazardous and electronic waste from the office.
• Maintains and develops internal processes related to the role and its responsibilities