Bilingual Benefits Customer Service Agent

Use bilingual customer service skills at AGA Benefit Solutions as a Member Service Agent supporting members across varied weekday shifts. Listen carefully, analyze coverage questions, and provide accurate solutions.

This customer service position centers on member calls about group insurance coverage, claims, plan limitations, and related questions. You will support members and professionals, explain available tools, and manage follow-up through phone and email. The work requires English and French fluency, judgment, integrity, and confidentiality.

Key Responsibilities:

• Provide prompt, accurate, respectful, and courteous customer service
• Answer coverage, claim, payment, and plan limitation questions
• Guide members through online portals and insurer platforms
• Respond to member emails within 48 business hours
• Process stop payments and route corrections appropriately

Requirements:

• At least two years of call centre or customer service experience
• Group insurance experience of at least one year is an asset
• Excellent written and spoken English and French
• Good knowledge of Microsoft Office suite
• Versatility, autonomy, judgment, integrity, and confidentiality

Bring bilingual communication, insurance understanding, and careful claim support to AGA Benefit Solutions member service operations.