Business Analyst - Microsoft 365 & IP Telephony

About the Role

We’re seeking a Business Analyst to support enterprise collaboration and voice services across  Microsoft 365and  hybrid IP telephony environments. You’ll translate business needs into clear requirements, lead governance and policy design, and partner with cross‑functional teams to enable secure, reliable communications—especially in  safety‑critical power plant environments . 

This work contributes directly to SaskPower’s mission of  reliable and affordable power and aligns with our values of  safety, openness, collaboration, and accountability . 

What you’ll do (Key Responsibilities)

• Lead M365 lifecycle & configuration across key apps; establish and maintain  governance policies and standards. 
• Design and recommend  Microsoft Teams policies (custom policies, channel structures, permissions) that scale enterprise‑wide. 
• Develop  Conditional Access user stories/use cases, test scenarios, and provide results/feedback to stakeholders. 
• Support user adoption and business operations in a  hybrid IP telephony environment (e.g.,  SmartTAP recording,  Cisco Jabber ,  Cisco Contact Centre , room devices from  Cisco, Lenovo, Logitech ). 
• Provide  business support and analysis for IP telephony in  power plant settings, ensuring high availability and compliance with  safety‑critical communication protocols. 
• Contribute to the design/oversight of  call group configurations and  emergency call routing aligned with control‑room requirements and plant safety procedures. 
• Partner with IT and vendors to configure/maintain  Cisco Contact Centre solutions (routing logic, skill groups, queue management). 
• Participate in  SmartTAP rollout and vendor evaluation, ensuring compliance with call recording policies and regulations. 
• Serve as a liaison between technical teams and business users for  M365 feature enablement and change adoption. 

Core Deliverables

• Requirements documentation (detailed business and technical requirements for network/collab/telephony initiatives). 
• Solution designs & specifications in collaboration with Solution Architects and adjacent technical teams. 

What you’ll bring (Qualifications)

Education & Clearance

• Related post‑secondary education (e.g., BA or equivalent) and relevant training/certifications. Background/education verification required; additional risk assessments may apply per project needs. 

Must‑have Experience

Skill

Years of Experience

Level of Experience

Details / Examples
(please explain your proficiency, provide technical details and/or examples)

Managing  Microsoft 365configuration and lifecycle; drafting and maintaining  M365 governance . 

Designing  Teams policies, channel structures, and permissions. 

Building  Conditional Access user stories/use cases and executing  test scenarios . 

Supporting business operations and  user adoption across hybrid IP telephony ( SmartTAP, Cisco Jabber, Cisco Contact Centre , room devices from  Cisco/Lenovo/Logitech ). 

Business analysis for IP telephony in  industrial/plant environments with strict safety and reliability demands. 

Cross‑functional  troubleshooting & optimization of IP phone configurations at scale, balancing  performance, user needs, and regulatory compliance . 

Nice to have

Hands‑on with  call recording compliance and  emergency call routing in control‑room contexts. 

Experience implementing or tuning  Cisco Contact Centre (skill groups, queues). 

Certifications:  Microsoft 365 ,  Teams (e.g., Administrator Associate),  Cisco Collaboration/Voice ,  ITIL (industry‑standard assets for this scope).