Account Executive

Uniserve Communications Corporation is a leading Canadian IT and technology services company with over 30 years of experience helping businesses stay ahead with secure, reliable, and future-ready IT solutions. Headquartered in Vancouver with operations across Western Canada and now expanding services into Ontario, Uniserve provides a full range of managed IT services, cybersecurity, cloud solutions, connectivity and data-centre capabilities to business and enterprise customers nationwide.
We are growing our Ontario presence and seeking a motivated Account Executive to drive sales growth while being committed to intentionally understand the needs of our Client Partners to provide & support solutions that power their security and success.
Key Deliverables

• New revenue from new customers
• Qualified and active sales pipeline
• New customer acquisitions (logos)
• Successful handoff to onboarding
• Accurate and complete proposals

Core Responsibilities
New Relationship Development

• Identify target prospects within defined Ideal Customer Profile
• Conduct outbound outreach (calls, email, networking)
• Build relationships with decision-makers
• Maintain an active pipeline of new opportunities
• Track all prospect activity in CRM

Opportunity Qualification

• Assess prospect fit based on services, size, and needs
• Confirm budget, authority, need, and timeline
• Identify technical and operational requirements
• Disqualify low-probability or poor-fit opportunities
• Document qualification details in CRM

Solution Coordination

• Work with T3 SMEs and engineering for technical input
• Define scope of services required
• Ensure proposed solution aligns with customer needs
• Validate feasibility with Operations
• Adjust solution based on feedback

Proposal Creation & Presentation

• Prepare proposals aligned with pricing and margin targets
• Ensure accuracy of scope, pricing, and terms
• Present proposals to prospects
• Handle objections and refine proposals as needed
• Maintain version control and documentation

Deal Closure & Contract Execution

• Negotiate terms and pricing within guidelines
• Obtain internal approvals when required
• Finalize contracts with customers
• Ensure all documentation is complete and signed
• Transition deals to onboarding

Onboarding Handoff & Coordination

• Provide complete information to onboarding
• Ensure customer expectations are clearly defined
• Participate in kickoff meetings as needed
• Confirm onboarding begins smoothly
• Address early-stage customer issues

KPIs / Performance Measures

• Sales target achievement (%)
• Regional revenue growth
• New logo adds
• Pipeline value vs. target
• Close rate
• Onboarding success rate

Required Skills & Experience

• B2B sales experience (technology, MSP, or services preferred)
• Strong prospecting and new business generation skills
• Effective qualification and discovery capabilities
• Full sales-cycle management experience
• Ability to coordinate with technical teams
• Strong communication and negotiation skills
• Familiarity with CRM systems
• Must provide proof of eligibility to work in Canada; no sponsorship or relocation provided

Compensation : CA$60,000 – CA$90,000 per year + commission
Job Type/Location

• Full-time, Permanent based in Waterloo, Ontario
• Hybrid work model (combining Office, remote and client site visits)

Language: English (required)
Licence/Certification: Class G Licence (required)
Benefits

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Vision care
• On-site parking
• Commission and performance incentives
• Professional development opportunities
• Mileage reimbursement