Family Navigator
$24.36 - $28.01 per hourCanadian-Mental-Health-Association
CMHA Kelowna is hiring a full time, 12-month termFamily Navigator to join the Foundry Kelowna Team. This position offers 37.5 hours per week, with a typical work week of Monday – Friday, 9:00am-5:00pm with Thursday variations of 9am-5pm or 11am-7pm based on program need.
WHO IS A FAMILY NAVIGATOR?
The Family Navigator provides essential navigation support and services to parents, caregivers, and families of children, youth, or dependent young adults experiencing mental health and/or substance use issues. This role involves one-on-one and group work aimed at identifying community resources and building the skills, knowledge, and connections necessary for effective caregiving.
WHAT DOES A FAMILY NAVIGATOR DO?
- Meet with parents and family caregivers at Foundry Kelowna and within the community
- Respond to caregiver inquiries via phone, providing guidance in navigating available services and supports for both youth and families
- Conduct caregiver assessments to identify individual/family needs and set actionable goals
- Identify and recommend relevant social, economic, recreational, and educational resources within the community
- Advocate for participants by problem‑solving and assisting them in accessing community resources and navigating complex systems
- Maintain accurate records and documentation, including case files, progress reports, statistics, and daily logs
- Facilitate workshops and group sessions for parents and caregivers to promote skill development and resource awareness
- Work as part of a multi‑disciplinary integrated team, contributing to joint planning and collaboration to ensure client‑centered care and seamless service delivery
- Perform other related duties as assigned
QUALIFICATIONS & EXPERIENCE
- Diploma in Community, Social or Human Services or related field required
- Minimum 2 years’ recent and relevant experience working with families
- Reliable vehicle and the ability to travel within the community to meet with clients and participate in workshops on a frequent basis
- Valid Class 5 BC driver’s license
- Criminal Record Check clearance in the Vulnerable Sector
- Certificates in First Aid, CPR and Naloxone considered an asset
- Strong communication skills, both verbal and written, to engage effectively with caregivers and families
- Ability to establish and maintain rapport with diverse family dynamics
- Capacity to work independently while also collaborating effectively within a team setting
- Ability to maintain consistent professional boundaries
- Proficient in Microsoft Outlook, Word and Excel
- Proficiency in maintaining accurate documentation and record‑keeping, including experience using case management systems
- Familiarity with community resources and services related to mental health and substance misuse
- Strong attention to detail and the ability to organize and prioritize tasks efficiently
- Ability to analyze situations, recognize changes in caregiver and family dynamics, and resolve conflicts effectively
- Competence in problem‑solving and critical thinking to address complex needs of families
- Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness
CMHA Kelowna Offers You
- A competitive hourly wage of $24.36–28.01 (Typical hiring range $24.36–$25.10)
- Dental, Health & EAP Benefits
- Wellness Spending Account
- RRSP Matching Program
- Vacation & Personal Health Days
- A workplace culture that fosters learning, transparency, trust, and teamwork
Vacancy posted 8 days ago
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