Clinical Administrative Assistant

Clinical Administrative Assistant

Sherwood Park–Strathcona County Primary Care Network (SPPCN) Fort Saskatchewan, Alberta | Full-time

$20.19–$26.59 per hour, based on experience

Job Summary

Sherwood Park-Strathcona County Primary Care Network (SPPCN) is seeking a Clinical Administrative Assistant to join our clinical administration team. This role supports the effective and timely scheduling of patients referred to SPPCN clinicians, allied health professionals, and patient programs. The successful candidate will communicate with patients and physician offices throughout the scheduling and referral process, provide professional front-office support, and maintain confidentiality in accordance with health record and privacy requirements.

What We Offer

• Permanent, full-time position
• Competitive hourly compensation
• Extended health and dental benefits
• 9% RRSP matching program
• Paid vacation and sick leave
• Health & Wellness Spending Account
• Employee and Family Assistance Program
• Professional development funding and paid education time
• Collaborative and supportive team environment

Responsibilities

Indexing/Referral Processing

• Responsible for following procedures for indexing, reviewing physician referrals and directing where needed in order to schedule and complete the referral process including:
  • Identifying appropriate triage process for various clinicians, programs and groups
  • Process self-referrals for patients as requested

Scheduling Processed Referrals

• Conducts additional processes where appropriate (ie. check AHC number validity)
• Maintains schedules for clinicians, books appointments, monitors cancellations, internal referrals, worklists and/or wait lists and follows up where necessary
• Set up zoom links/meetings for virtual appointments for patients in-clinic where necessary

Communication/Clinic Liaison

• Provides pre-appointment patient information and conducts multiple contact with patients and clinics (phone/email)
• May obtain pre-appointment documentation from patient, community stakeholders or physician offices
• Monitors/tracks clinical response letters to physician offices are completed as per CPSA
• Provide support to multi-disciplinary team members

Office/Clinical Administration

• Responsible for front office reception to greet and direct patients and visitors appropriately to staff or appointments, as well as field inquiries from public or stakeholders and direct as necessary
• Field staff and patient questions/inquiries about zoom, EMR, patient iPads
• Responsible for proof reading and completing various clinical letters to ensure accuracy of patient and other information
• Scan information and documents to EMR, enter data or sends to patients
• Responsible for various office/building tasks:
  • Opening – closing procedures, equipment check, training room set up/take down
  • Conduct regularly scheduled equipment checks (daily AED, fridge temperature verification and recording)
• Maintain confidential medical records
• Patient check-in and Patient bookings
• Escort patient to exam room and take vital signs (height/weights/bp)
• Clean, restock & set-up patient rooms
• Monitor and request office supplies or inventory, as needed
• Other duties as required

Attributes and Competencies

• Enthusiastic, positive, and service-focused attitude.
• Flexible, creative, and able to manage competing priorities in a changing environment.
• Ethical, responsible, and accountable for actions.
• Respectful of different views and opinions.
• Comfortable asking questions and participating in difficult conversations when needed.
• Strong understanding of confidentiality, privacy, and sensitive information handling.

Education & Experience

• Medical Office Assistant (MOA) Certificate or medical information training an asset
• Three years’ direct experience preferred
• Medical Terminology training an asset
• Experience with medical terminology or medical offices preferred
• Equivalent education and experience may be considered
• Experience with HealthQuest EMR and NetCARE (or similar EMR) required

Additional Requirements

• Current Criminal Record Check and Vulnerable Sector Check satisfactory to the organization.
• Valid Alberta driver’s license.
• Access to reliable transportation, as occasional travel may be required.

About SPPCN

Sherwood Park-Strathcona County Primary Care Network works with physicians and healthcare professionals to provide coordinated, accessible, and patient-centered primary care services. Our team is committed to supporting healthier communities through collaboration, innovation, and exceptional care.

DISCLAIMER

This job description indicates representative responsibilities and specifications of the position only and should not be considered to necessarily represent all responsibilities and specifications of the position. The incumbent may perform other duties as assigned, which are not specified in this description.