Travel Consultant

Job Responsibility:

Please note - Cloud5 Communications cannot hire anyone on a Work Permit at this time due to the recent changes to Immigration rules. Specifically, we have reached the 10% maximum workforce on work permit rule. Should we fall below 10% we will remove this notation and open hiring to all.

Cloud5 is the leading communications technology and services provider to customer- centric brands across the Americas. The companys fast, reliable Internet solutions and flexible voice systems enhance the guest experience and resident satisfaction at more than 5,000 hotels, MDUs, and commercial facilities. Cloud5s award-winning Contact Center combines innovation with skilled, highly-tenured agents to deliver sales and service that add value across any channel. The companys 24/7 Managed Services Division provides outsourced technical strategy, management and monitoring to help customers control operating costs and free up internal resources.

PURPOSE

The Cloud5 Travel Consultant will service our clients premium Card Members. They will assist with travel plans such as hotel and restaurant recommendations, booking car rentals and airfare, all while heavily focused on providing extraordinary white-glove customer service. They are responsible for being well-versed in the clients benefits program in order to tailor the information that is relevant to each Card Member. The Travel Consultant also strives to solve customer concerns, improve customer service, and maintain and/or improve our client's brand by following up with Card Members when needed. The Cloud5 Travel Consultant demonstrates adaptability, reliability, attention to detail and a strong commitment to customer service excellence.

Responsibilities and Duties

• Answer inbound communications via phone from Card Members and assist with travel plans
• (Booking airfare, hotels, car/limo rentals while promoting Platinum member benefits)
• Research and present travel itineraries when requested
• Stay up to date with popular travel destinations/events
• De-escalate a Card Members stress when unforeseen travel situations arise
• Maintain service level standards; including follow up timeline while providing white-glove service
• Become a travel expert and know where to look to find the information needed, such as travel guidelines and advisories
• Use standard technology: Soft-phones, e-mail, webcam, and web browsers
• Maintain up-to-date knowledge of client promotions
• Complete all assigned training as necessary

• Exceptional communication skills both written and verbal
• Must be able to speak and read English fluently
• The flexibility to work shifts, including nights and weekends
• Previous Call Centre, Sales, and/or Tourism/Hospitality experience would be an asset
• Ability to thrive in a competitive, metric driven environment
• Proven ability to provide extraordinary customer service
• Experience servicing customers in travel, hospitality, high-end customer service or sales roles
• Resilient and composed under pressure and constantly evolving circumstances
• A systematic approach to solving complex problems by gathering and capturing the correct details
• Have excellent interpersonal skills and the ability to organize simultaneous tasks
• Excellent organizational, problem solving and decision-making skills
• Ability to work in a fast-paced environment with tight deadlines
• Natural consultative skills, with the ability to offer confident recommendations
• Excellent geography knowledge likely gained by being travel curious or through time spent exploring the world
• Ability to work as a member of a team
• High School diploma or equivalent
• Must consent to and pass a background check
• Must be legally entitled to work in Canada (Canadian citizen, permanent resident, or holder of a valid work permit)

Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Cloud5 Communications will never ask you to exchange money or purchase anything like a credit report in order to join our company. If you are being asked to send money in exchange for a job offer, do not comply as the request is fraudulent.