Senior Small Business Advisor

About Meridian

At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Business Banking Practice

At Meridian, our vision is to be recognized as the financial institution that has the most local impact, supported by a purpose‑driven Value Proposition for our Members. We take the time to get to know our Members’ business, anticipate their needs, and provide customized solutions. We offer full‑service commercial banking solutions, daily banking products, lending services, cash management, insurance and investments.

Position Overview

Senior Small Business Advisor. You will be accountable for contributing to the overall success by achieving sales through business development, retaining members, and securing referrals. The Advisor will manage an existing portfolio and/or build a Small Business portfolio by developing new relationships while retaining and growing current Meridian Credit Union Member relationships within the assigned communities.

What You Will Do

• Manage a portfolio of Member accounts and provide Small Business owners with exceptional service and sound financial advice to meet their unique business and personal credit, deposit, cash management and payment processing needs.
• Analyze the Member’s financial condition and, within approval limits, provide or recommend financial solutions to best meet the Member’s business and personal needs.
• Manage portfolio at an acceptable level of credit risk by completing credit reviews, authorizing, renewing or declining Member requests, preparing documentation and identifying any deteriorating or unsatisfactory trends.
• Probe to identify member needs and opportunities to sell or refer appropriate services, soliciting products and services to deepen member relationships.
• Dedicate a significant portion of time to new acquisition activities, spending 30‑50% outside the branch.
• Ensure profitability of all transactions through appropriate application of rates, service charges and collection of overdue interest.
• Cross‑sell Meridian’s products and services to solicit new members; foster business development through relationship and product knowledge.
• Partner with the Branch sales team and internal wealth and commercial partners to provide the Member with the most appropriate solution.
• Manage each member transaction from interview through file completion inclusive of documentation and administration.
• Follow audit, compliance, risk management and fraud policies and procedures.
• Promote Meridian Credit Union in the community by participating in community activities or events.

How You Will Succeed

• Post‑secondary education in a business or related field or relevant working experience.
• 3‑5 years of experience in a relevant financial services environment including credit training, financial analysis, personal banking services, account management and knowledge of all investment and lending products.
• Proficient knowledge of the Small Business market, products and services, applicable risk management policies and legal and security documentation for small business products.
• Entrepreneurial spirit and a passion for sales and business development.
• Excellent understanding of financial statements and business analysis.
• Advanced credit and interviewing techniques, credit investigation and underwriting skills.
• Comfortable working independently, but also collaboratively with others.
• Experience with networking and making new contacts.
• Organizational, influencing and presentation skills.
• Experience with Microsoft Office applications.
• Flexibility in scheduling with the ability to work evenings and weekends for events when needed.
• Comfort learning and adopting new digital tools, openness to using AI‑enabled technology to enhance productivity, accuracy and the Member experience.

Compensation & Work Arrangement

Salary Range: CAD $68,800 to $103,200 annually. This role is hybrid. The office is located at 50 Ronson Dr, Etobicoke, ON, with travel required around the Greater Toronto area to meet branch partners and business owners. Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular in‑office time for collaboration and relationship building.

Benefits

• Inclusive and collaborative working environment that encourages creativity, curiosity and celebrates success.
• Tools and technology to delight candidates and clients.
• Opportunities to work with and learn from diverse industry leaders.
• Hybrid work arrangements with in‑person office time to collaborate, innovate and build relationships.
• Fun work culture beyond the typical corporate environment.

Technology & Innovation

• Embedding and leveraging technology – confidence and willingness to learn and integrate AI and emerging technologies. Experience with low or no code tools like Microsoft Power Platform and generative AI productivity tools such as Microsoft Copilot is considered an asset.
• Critical thinking – ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data‑driven – leverage data and insights to identify, prioritise and improve member experience and business efficiency.
• Curiosity and flexibility – comfortable navigating and embracing change and uncertainty; continually learn and grow.

EEO & Accommodation

Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of the communities we serve. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression or disability. We will provide reasonable accommodation for individuals with disabilities during the application or interview process and to perform essential job functions. If you need assistance, please contact us for accommodation.