Hybrid Senior Analyst Role At Nbcuniversal Quebec City
NBCUniversal
Job Summary
Apply your technical expertise as a Senior Analyst at NBCUniversal in a hybrid setting. Strengthen service operations through advanced troubleshooting and customer‑focused support solutions. In this crucial role within Enterprise IT Operations, you will enhance end-to-end service delivery while reporting to the Senior Manager of Hub Sites.
Key Responsibilities
- Provide advanced deskside support and manage user accounts.
- Handle deskside and remote user support independently.
- Provision user resources and manage licenses.
- Configure tasks across various IT platforms.
- Document processes and task execution precisely.
- Collaborate with teams to streamline workflows and contribute to continuous improvement initiatives.
Requirements
- Solid IT support experience with troubleshooting skills.
- Familiarity with enterprise tools like Active Directory and Microsoft 365.
- Ability to identify root causes and recommend solutions.
- Solid organizational skills in a rapid‑paced setting.
- Fluency in both English and French for service provision.
Enhance operational responsiveness while delivering exceptional IT support at NBCUniversal.
#J-18808-LjbffrVacancy posted 5 hours ago
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