MONTREAL [HYBRID] - DevOps/SRE Senior (Quebec City)

Context and Role Objectives

The role is focused on supporting, maintaining, and evolving the software factory’s services and tools within an international environment.

The consultant will contribute to platform stability, CI/CD adoption, automation initiatives, monitoring practices, cloud platform evolution, and knowledge sharing across teams.

The position also requires close collaboration with users, stakeholders, application teams, and international teams within a Follow-The-Sun support model.

Key Responsibilities

Support and Adoption

• Ensure the stability and availability of the software factory’s services and tools
• Adhere to platform SLA within a Follow-The-Sun (FTS) support model
• Operate services in compliance with security regulations
• Communicate effectively regarding incidents and planned releases
• Assist application teams in adopting CI/CD best practices
• Support teams in using provided CI/CD tools

Development and Evolution of the Offering

• Develop prototypes and run Proof of Concepts (POCs) for new tools
• Install, upgrade, and maintain tools and environments
• Reduce support workload through automation and chatbot solutions
• Contribute to Microsoft Azure Public Cloud platform evolution
• Define and implement monitoring KPIs (SLOs/SLAs/SLIs) and track performance

Knowledge Sharing

• Contribute to documentation and promote proper tool usage
• Write and improve internal support processes
• Advocate for CI/CD platform best practices
• Participate in Test and Deployment community activities
• Act as regional AMER CI/CD tools expert and provide guidance

Profile

Mandatory Requirements

• Proficiency in Linux, Bash, Python, Jenkins, Git, and monitoring tools
• Minimum 5 years of experience in software factory tools, in development or administration
• Strong autonomy and ability to lead meetings with users and stakeholders
• Ability to prioritize tasks, track progress, and communicate delays
• Strong analytical and problem‑solving skills across complex environments
• Ability to propose pragmatic, high‑quality solutions
• Results‑driven mindset with perseverance
• Strong verbal and written communication, including presentation skills
• Client‑centric approach with ability to support user needs
• Strong collaboration skills in an international team environment

Nice to Have

• Experience with Azure cloud
• Familiarity with build tools such as Maven, MSBuild, npm
• Knowledge of TeamCity, Jira, GitHub Enterprise
• Experience with XLDeploy, Nexus, JFrog Platform, Artifactory, Sonar
• Knowledge of PowerShell, Kubernetes, Docker, Terraform, ArgoCD, GitHub Actions
• Bilingual French / English is a plus.

Language

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

Hybrid Setup

Hybrid setup with 4 days on-site per week.

Setting

• Linux
• Bash
• Python
• Jenkins
• Git
• Monitoring tools
• CI/CD tools
• Microsoft Azure Public Cloud
• Maven
• MSBuild
• npm
• TeamCity
• Jira
• GitHub Enterprise
• XLDeploy
• Nexus
• JFrog Platform
• Artifactory
• Sonar
• PowerShell
• Kubernetes
• Docker
• Terraform
• ArgoCD
• GitHub Actions