Crm Solutions Designer Senior Role In Hybrid Setup Quebec City

Drive impactful digital solutions as a Senior CRM Solutions Designer based in Toronto, ON, with an adaptable hybrid work model. Your role will be pivotal in customizing Salesforce Experience Cloud for the 311 interface.

In this position, you will engage for 130 business days, focusing on developing key frontend components and service request functionalities. Close collaboration with City teams and vendors is essential to achieve compliance with governance and security measures. Your design and integration work will significantly enhance user experience across both guest and authenticated access.

Key Responsibilities

• Configure Salesforce components for the redesigned 311 website
• Create intuitive navigation and service request journeys
• Develop Lightning Web Components and custom configurations
• Integrate Salesforce with Service Cloud backend
• Ensure thorough testing and stabilization post-launch

Requirements

• Minimum of 10 years in project environments
• At least 5 years with Salesforce, LWC, and APIs
• Hands‑on experience in architecture and solution design
• Ability to document technical specifications clearly
• Familiarity with AODA/WCAG compliance standards

Leverage your extensive Salesforce skills to shape public service solutions in Toronto.