Program Controls Manager

Req Id:
433116
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.
At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
SummaryBell's AI Fabric program is a transformational initiative focused on delivering scalable, mission-critical data centre infrastructure. The Program Controls Manager will establish and maintain the governance processes that connect departments, projects, and stakeholders across the program. Reporting to the Director, Program Controls, the role will provide leadership across interface and handover management, risk governance, root cause analysis, lessons learned, continuous improvement, action management, and change control coordination. The role will help maintain a reliable, integrated view of program risks, dependencies, actions, and improvement initiatives to support predictable delivery.
Key ResponsibilitiesInterface & Handover Management
Own and administer the program Handover & Interdependency Tracker.
Coordinate cross-functional reviews across Land Development, Engineering, Procurement, Construction, Commissioning, Operational Readiness, Physical Security, IT, Data Centre Operations, and Legal or Regulatory stakeholders.
Monitor critical interfaces, dependencies, entry criteria, exit criteria, and handover requirements across project phases.
Identify and elevate at-risk dependencies, blocked gates, unclear ownership, and overdue deliverables.
Facilitate recurring interface reviews and maintain clear action, decision, and escalation records.
Risk Management & Root Cause Analysis
Maintain the integrated program RAID register and associated governance cadence.
Coordinate risk reviews with risk owners and support clear articulation of cause, event, impact, mitigation, and contingency.
Track mitigation and corrective actions through to verified closure.
Lead or facilitate Root Cause Analysis for significant issues, recurring problems, schedule impacts, cost impacts, and control failures.
Analyze risk and issue trends and recommend preventive or corrective actions.
Lessons Learned & Continuous Improvement
Develop and maintain a structured lessons learned framework across the program.
Capture lessons at key gates and milestones, not only at project closeout.
Ensure relevant lessons are translated into updated standards, procedures, checklists, and delivery requirements for future phases and sites.
Facilitate post-milestone reviews and cross-functional improvement workshops.
Monitor recurring issues and identify opportunities to improve delivery maturity and control effectiveness.
Feedback Loop & Action Management
Establish and maintain closed-loop action tracking across governance forums.
Ensure actions, decisions, risks, and improvement initiatives have clear owners, due dates, and closure evidence.Drive accountability through regular follow-up, escalation, and reporting.
Provide leadership with visibility into overdue commitments, systemic blockers, and decisions required.
Change Management Governance
Coordinate the Change Control Board process on behalf of Program Controls.
Coordinate integrated change reviews across scope, cost, schedule, risk, design, construction, commissioning, and operations stakeholders.
Ensure approved and pending changes are cross-referenced with affected risks, interfaces, handover gates, and program baselines.
Monitor implementation of approved changes and associated actions.
Maintain auditable change records, decision logs, and governance reporting.
Program Reporting & Governance Support
Develop concise executive dashboards and governance materials covering risks, interfaces, actions, changes, and continuous improvement.
Support monthly program reporting and leadership review cycles.
Provide analytical insights on trends, recurring issues, dependencies, and emerging areas of concern.
Support the Director, Program Controls in launching, implementing, and embedding new program controls processes, procedures, tools, and governance routines across the program.
Contribute to the development and continuous improvement of program controls procedures, standards, templates, and governance routines.
Act as an integrator and gatekeeper for program controls information while ensuring functional owners remain accountable for validation and delivery.
Critical Qualifications
Progressive experience in program controls, project controls, PMO, risk management, program governance, continuous improvement, or major capital project delivery.
Demonstrated experience coordinating complex, cross-functional programs or projects involving multiple internal teams, consultants, contractors, and vendors.
Strong understanding of risk, issue, action, change, interface, and governance management practices.
Experience facilitating Root Cause Analysis and driving corrective actions to closure.
Ability to connect schedule, cost, risk, change, and handover information into an integrated program view.
Strong analytical, organizational, facilitation, and stakeholder-management skills.
Ability to communicate complex information clearly and prepare concise executive-level reporting.
Proficiency with Microsoft 365 tools and familiarity with project controls and reporting systems.
Preferred Qualifications
Experience supporting the delivery of data centre, mission-critical, telecommunications, or hyperscale infrastructure projects.
Familiarity with data centre lifecycle phases, including planning, design, procurement, construction, commissioning, operational readiness, and handover.
Knowledge of mission-critical electrical, mechanical, cooling, controls, network, and security environments.
Experience with Primavera P6, Power BI, EcoSys, Procore, SAP, SharePoint, or similar project controls platforms.
PMP, PMI-RMP, PSP, CCP, Lean Six Sigma, or equivalent professional certification.
Additional Requirements
Cross-functional leadership and influence without direct authority.
Structured problem solving and sound judgment.
Ownership, follow-through, and attention to detail.
Ability to challenge constructively and escort with clarity.
Executive communication and data-driven storytelling.
Continuous improvement mindset and commitment to organizational learning.
Adequate knowledge of French is required for positions in Quebec.
Additional InformationPosition Type:
Management
Job Status:
Regular - Full Time
Job Location:
Canada : Saskatchewan : Regina || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Work Arrangement:
Hybrid
Application Deadline:
10/21/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or View email address on ca.hrm.tc to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Bell, one of Canada's Top 100 Employers.
#J-18808-Ljbffr