Personal Support Worker

We are passionate about ‘Making Every Moment Matter™’. We are seeking a candidate that shares our values - a person who has a passion to make a difference, who has a strong moral compass and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those they are caring for.

Personal Support Workers (PSWs) are the heart of long-term care, supporting residents with daily routines and meaningful moments that protect dignity, comfort and choice. PSW reports to the Home Area Lead. The PSW provides hands-on personal care, promotes restorative approaches that support independence, and contributes to a safe, welcoming home guided by the Residents’ Bill of Rights. Committed to person-centered and culturally safe care, recognizing and respecting each resident’s identity, language, values, and lived experience in every interaction.. Enhances restorative care by promoting independence of activities of daily liability. Enhances the therapeutic effects of the bathing process and provides the resident with an environment and bathing options, which meet their needs and add to their quality of life. Works closely with the Nursing Restorative Therapist.

Wage Rate:

The starting wage rate is $26.75./hour.

Vacancy:

This is an existing vacancy.

Responsibilities:

• Promote the Vision, Mission and Values of the Home.
• Provide assistance with personal care and ADLs (e.g., dressing, grooming, toileting, mobility, transfers, feeding) according to the resident’s plan of care.
• Encourage independence by offering cues, time, and adaptive supports—maximizing what residents can do while honoring choice and self-determination.
• Support bathing routines in a way that enhances comfort and dignity (respecting preferences for timing, privacy, water temperature, and bathing options) to improve quality of life.
• Work closely with the Nursing/Restorative team to support restorative care goals and safe mobility.
• Follow best practices for the required programs and carry out care interventions in the resident’s plan of care (e.g., falls prevention, skin/wound prevention, continence/bowel supports, pain cues/comfort measures, palliative approach supports, and expression of needs approaches.
• Use approaches (e.g., GPA/BSO tools), identify and communicate triggers, and support written approaches to care that reduce escalation and promote safety and dignity.
• Support a least-restraint approach by using alternatives first, following the care plan and direction of regulated staff.
• Protect residents from harm and know what to do if abuse/neglect is suspected or witnessed—ensure immediate safety and report concerns promptly per policy.
• Adhere the Home’s process for reporting incidents and complaints.
• Complete accurate, at point of care, and objective documentation each shift in the electronic record (ADLs, mobility/transfers, continence, skin observations, nutrition/hydration, expression of needs, mood/affect, pain cues, and safety risks).
• Understand standardized assessments (e.g., interRAI LTCF) support continuity and care planning; provide clear observations and input to the Clinical care lead.
• Follow resident’s plan of care and documented approaches.
• Monitor residents’ well-being and promptly report changes in physical, cognitive, expression of needs, and emotional status to the Clinical care lead.
• Follow safe transfer practices and demonstrate competence with ceiling/mechanical lifts and mobility aids per policy.
• Assist with meal service, snacks and nourishment delivery, and feeding as required, following swallowing/texture and safety directions where applicable.
• Ensure personal care items are clean, labelled, and accessible; maintain a clean, safe care environment during care routines.
• Promote and protect resident dignity, privacy, autonomy, and respectful relationships—consistent with the Residents’ Bill of Rights.
• Provide culturally safe, inclusive care by:
  • Asking “what matters to you today?” and adapting routines to resident preferences, language, faith/spiritual needs, and cultural practices (within safety requirements).
  • Communicating respectfully with residents and families, recognizing diverse family structures, identities, and traditions.
• Maintain professional communication with residents, families, and co-workers; demonstrate kindness and the ability to “change the moment positively” for residents.
• Follow routine practices and additional precautions as required (hand hygiene, PPE use, cleaning/disinfection steps within role, respiratory etiquette) and participate in outbreak measures (cohorting workflows, signage adherence, reporting symptoms immediately).
• Work safely and follow all health and safety procedures, including safe lifting/mobility practices, PPE, and reporting hazards, incidents, or injuries promptly.
• Participate in required training (e.g., WHMIS, safe lifting, violence/harassment prevention, outbreak/IPAC training) and follow supervisor directions for safe work.
• Help maintain a safe environment for residents, visitors, and staff by identifying risks early and escalating concerns.
• Follow the Home’s emergency procedures (e.g., fire, evacuation, missing resident, power disruption, outbreak surge workflows) and participate in drills and emergency preparedness education as required.
• Participate in care conferences and Committee meetings as requested and contribute observations to support care planning.
• Other duties as assigned

Qualifications:

The qualifications needed to join our family are as follows:

• PSW Certification from a program that is at least six hundred (600) hours in duration counting both class time and practical experience.
• The PSW program must meet the program requirements set by the Ministry of Colleges or Universities for an Ontario postsecondary institution or district school board to issue a personal support worker certificate
• Registered with Health and Supportive Care Providers Oversight Authority (HSCPOA) preferred
• An RN or RPN who in the opinion of the Director of Care has adequate skills and knowledge to perform the duties of a Personal Support Worker.
• A student who is enrolled in an educational program for RN or RPN and who in the opinion of the Director of Care has adequate skills and knowledge to perform the duties of a Personal Support Worker.
• Experience with person centered care philosophy/models strong interpersonal skills; ability to communicate effectively orally and in writing.
• Demonstrated ability to build positive interactions and support residents’ emotional wellbeing during care.
• Good interpersonal skills
• Demonstrated ability to provide safe, respectful, person-centered care aligned with the Residents’ Bill of Rights (dignity, privacy, choice, autonomy).
• Strong observation and communication skills (able to recognize and promptly report changes in condition, mood, expression of needs, skin integrity, mobility, intake/output).
• Proven ability to complete accurate, timely documentation in an electronic record (care notes, ADLs, flowsheets, incident reporting as applicable).
• Commitment to IPAC best practices (routine practices + additional precautions; hand hygiene; PPE; point-of-care risk assessment).
• Commitment to safe work practices under the Occupational Health and Safety framework (follow procedures, use PPE, report hazards/incidents promptly).
• Ability to follow emergency procedures and participate in drills/training as required (fire, evacuation, missing resident, outbreak response).
• Experience in long-term care (or complex continuing care/retirement home) with a solid understanding of dementia care and teamwork.
• Gentle Persuasive Approaches (GPA®) training (or willingness to complete within a defined timeframe).
• interRAI LTCF awareness: understands how good PSW documentation (ADLs, mood/behaviours, pain cues, continence, mobility, nutrition) supports standardized assessments and care planning.
• Experience using PointClickCare for documentation (ADLs, care notes, flowsheets, alerts, and task completion).
• Experience with other electronic documentation systems and comfort learning new technology quickly.
• To undertake and meet all legal requirements within a context of promoting individuals’ rights and measuring/reducing elements of risk.
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one
• As a condition of employment, candidates are required to submit documented results of TB testing (within the last six months or within 14 days upon hire) or a chest X-ray (within the last year), as per Public Health requirements
• Two supervisory references required
• Provide proof of all required vaccines. The Employer strongly recommends to “stay up to date” with the recommended vaccines. Vaccination requirements are subject to changes as determined by the Employer.
• Ability to meet the physical demands of the role (standing/walking, repetitive tasks, safe transfers/lifts with equipment).
• Reliable attendance and ability to work the required shift rotation
• Additional language skills (e.g., French/Italian) and ability to support culturally safe communication with residents/families an asset.
• Knowledge of outbreak measures and long-term care IPAC expectations (education and participation) an asset.
• French speaking an asset

What do we offer you?

• Competitive wages
• Employee benefits
• Employee and Family Assistance Program
• Support for personal and professional growth

We look forward to speaking with you and Making Every Moment Matter™. Although we appreciate all applicants' interest, only those selected for further consideration will be contacted.

As part of our recruitment process, we may use secure, limited AI tools to assist with administrative tasks such as organizing applications or analyzing role alignment. These tools are used solely to support our recruitment team. All hiring decisions are made by people. We are committed to ensuring our hiring practices are equitable, inclusive, and privacy conscious. Any personal information collected or processed is handled in accordance with the Personal Information Protection and Electronic Act (PIPEDA) and our internal privacy policies.

We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all. If you require accommodation at any time during the recruitment process, please contact the hiring manager.