Quality Service Analyst

We are honoured to again be selected as one of B.C.'s Top Employers .

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to a dvance the vision of Communities of belonging, lives with connection .

Status/Term: Auxiliary/Temporary assignment - Anticipated 70 hours bi-weekly until April 27, 2027
Classification/Salary: Social Program Officer (Growth to R24) / Position starts at $39.30 hourly
Team: Kelowna 2
Location: Kelowna & Penticton (Hybrid - 3 days a week in office - after passing a 6-month probation)

At CLBC, we are committed to fostering a diver se, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact View email address on communitylivingbc.prevueaps.ca at any stage of the hiring process.

Visit our page to learn more about working at CLBC, what we offer, and tips for the interview process.

A bout the Role:

As a Quality Service Analyst at CLBC, you represent CLBC as the primary point of contact for service providers. You will perform the lead role in negotiating contracts for funding and service levels, reviewing and monitoring contracts for service quality, developing and approving new resources, managing service requests and ensuring crisis response systems and resources are available.

Key responsibilities:

• Consulting with Facilitators about support requests, service availability, and resource suitability
• Conducting on-site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigating competency and service issues
• Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
• Recruiting and developing new service relationships
• Developing servi ce contracts or agreements and negotiating the costing details and quantities
• Negotiating contract costing and advising on requirements for corrective action in contracted service delivery
• Ensuring service collaboration and developing cost-sharing agreements
• Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management
• Reviewing financial reports to ensure delivery of services for approved funding supports

What you will bring:

• Preference will be given to candidates with a Bachelor's degree in Business, Social Work, or a related discipline
• Experience working in the social services sector in areas such as resource development or contract management
• An equivalent co mbination of relevant education/experience may be considered

We are also looking for:

• Strong written and oral communication skills, presentation skills, and interpersonal skills
• Excellent analytical and problem-solving skills
• Ability to resolve conflicts with a wide range of stakeholders and contribute to the resolution of urgent situations
• Ability to manage finances, budgets or other resources
• Ability to manage multiple priorities /projects and produce results within deadlines
• Ability to develop and enhance service networks, including colleagues, service providers and community members
• Ability to effectively represent CLBC in the community, exercising tact and diplomacy
• Ability to work independently within a policy framework to seek continuous improvement in workplace practices to develop flexible and creative support options for individuals and their families

Additional Info:

• Travel within Central and South Okanagan region required, based on operational requirements
• Possession of a Class 5 driver's license and a clean driver's abstract is required
• Successful applicants are subject to a Criminal Record Check
• You will receive vacation pay of 6% of your regular earnings, paid bi-weekly, plus $0.91 per working hour, up to $63.70 per bi-weekly pay period, in lieu of sick time and benefits. After 90 days of employment, you are entitled to up to five days of paid illness and injury leave per year. You will begin contributing to the Public Service Pension Plan once your pensionable earnings exceed half of the year's maximum, typically after about six months of full-time employment.
• An eligibility list for internal candidates may be established

Closing date: July 27, 2026

If your application is shortlisted, you'll be invited to an interview where you'll have the opportunity to share more about your experience. Please note that only those selected for an interview will be contacted.

This opportunity is open to applicants who are legally entitled to work in Canada.