Service Coordinator

Job Summary

The Service Coordinator will ensure that people have a pleasant, informed, and professional experience when receiving or inquiring about products and services at XPEL.

Job Duties

Gaining knowledge of XPEL products; assisting customers with questions on XPEL products and services

Responsible for the training and development of Service Coordinators and creating and updating “How to” documents.

Assist with creating and maintaining installer schedules and scheduling of customer installs

Track order progress and communicate with customers accordingly

Check-in vehicles and inspect for pre-existing damages

Creating estimates, invoicing and billing

Reporting and processing of RA’s and payment credits.

Collect Resale tax documents for all locations

Process and train other Service Coordinators on Accounts Receivable

Supply and inventory maintenance, ordering supplies or products as necessary to maintain required shelf quantities, and oversee orders for all other designated locations

Create are review job lists for all locations

Assisting the Market Manager with administrative and office work as needed

Occasionally helping to shuttle vehicles from one location to another (current driver license required)

Basic Qualifications

High School Diploma or GED

18+ years old with 2 years of driving experience.

Must have a current and valid driver’s license with a clean driving record.

Must meet insurability requirements under the company’s motor vehicle insurance policy.

3+ year(s) in a similar role

Knowledge of Excel, Word, Power Point and General Microsoft Office Applications

Ability to communicate professionally and effectively

Excellent phone, interpersonal, and organizational skills

Demonstrates a sense of urgency and timeliness

Ability to work independently with limited supervision

Demonstrates a sense of urgency and timeliness

Ability to work independently with limited supervision

Ability to speak, read and write in English

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.