Client Service Manager

Overview

Job Skills / Requirements

We are seeking a dynamic and client-focused Client Service Manager to lead our healthcare security operations across the Interior Region of British Columbia. This is an exciting opportunity for a results-driven professional who excels at building strong client relationships, leading teams, and ensuring exceptional service delivery in complex healthcare environments. As the primary point of contact of our healthcare clients, you will play a critical role in maintaining service excellence, supporting operational teams, and strengthening partnerships with healthcare stakeholders. This role requires frequent travel throughout the region and the flexibility to respond to operational and client needs around the clock.

What You'll Do

Client Relations & Service Excellence

• Serve as the primary contact for healthcare clients across multiple sites and communities throughout Interior BC.
• Build and maintain strong working relationships with healthcare leaders, administrators, and key stakeholders.

Operations Leadership

• Provide oversight and support for security operations across multiple healthcare facilities.
• Conduct regular site visits, audits, and quality assurance reviews.

Team Leadership & Development

• Lead, coach, and support Site Supervisors and frontline security team.
• Assist with recruitment, onboarding, training, and employee development initiatives.

Incident & Emergency Management

• Respond to significant incidents, client concerns, and operational emergencies.
• Support investigations and ensure appropriate follow-up actions are completed.

Business & Financial Management

• Monitor account performance and support operational budgeting initiatives.
• Review staffing costs, overtime trends, and resource allocation.
• Performs additional duties as required to support operational and client needs

What You'll Bring

Qualifications

• Minimum 3-5 years of leadership experience in security, healthcare security, healthcare operations, or a related field.
• Proven experience managing client relationships and multiple service locations.
• Strong understanding of customer service principles and operational management.
• Post-secondary education in Business, Criminal Justice, Healthcare Administration, Security Management, or a related field is considered an asset.
• Valid BC Security Worker License
• Valid First Aid & CPR certification
• Legally authorized to work in Canada

Skills & Competencies

• Exceptional relationship-building and communication skills.
• Strong leadership, coaching, and problem-solving abilities.
• Ability to manage competing priorities in a fast-paced environment.
• Experience handling complex client issues and operational challenges.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office applications and reporting systems.

Requirements

• Valid BC Class 5 Driver's Licence and a reliable vehicle.
• Ability to travel extensively throughout Interior British Columbia.
• Willingness to work flexible hours and respond to urgent matters outside of regular business hours.
• Open availability and ability to provide 24/7 operational support when required.
• Ability to obtain and maintain required security clearances.

Why Join Us?

• Opportunity to make a meaningful impact in healthcare environments.
• Leadership role with significant autonomy and regional responsibility.
• Collaborative and supportive team culture.
• Ongoing professional development and growth opportunities.

If you are a passionate leader who thrives on building client relationships, driving operational excellence, and supporting healthcare communities across the Interior Region of British Columbia, we encourage you to apply today.

Certification Requirements (All)

Valid BC Security Licence
Valid Class 5 BC Drivers License

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance