Claims Advisor Commercial Property

Claims Advisor, Commercial Property

The Claims Advisor, Commercial Property is essential to Gore Mutual's success, acting as a safeguard of both customer trust and financial stability. This role demands a blend of meticulous investigation, collaborative problem‑solving, and decisive action within defined guidelines. Adjusters independently manage a portfolio of primarily commercial property claims, navigating a spectrum of complexity. Their mission is to investigate, evaluate, negotiate, and settle these claims, always adhering to company protocols and regulations. By thoroughly assessing losses, determining accurate coverage, and efficiently resolving claims, they contribute directly to Gore Mutual’s bottom line. Beyond technical expertise, the adjuster’s focus on delivering a positive claims experience with policyholders further strengthens the company’s reputation. This role offers a unique opportunity for growth within a supportive team environment, where individuals can hone their commercial property claims expertise and lay a solid foundation for career advancement within the organization.

Job Responsibilities

• Claims Investigation and Assessment
  • Conduct thorough and timely investigations of commercial property losses, including site visits, interviews, and analysis of relevant documentation.
  • Gather evidence to determine cause of loss, scope of damage, and applicable coverage.
  • Document findings accurately and clearly in the claim file.
  • Collaborate with experts (engineers, contractors, etc.) as needed to assess complex losses.
• Coverage Determination and Reserve Setting
  • Analyze policy wordings and endorsements to determine coverage applicability and set accurate reserves based on investigation findings.
  • Apply knowledge of commercial property insurance principles and legal requirements.
  • Consult with senior adjusters or underwriters for complex coverage issues.
  • Regularly review and adjust reserves as new information becomes available.
• Negotiation and Settlement
  • Negotiate fair and equitable settlements with claimants, balancing customer satisfaction with cost containment.
  • Explain coverage decisions clearly and professionally to claimants.
  • Utilize effective negotiation techniques to reach mutually agreeable settlements.
  • Escalate complex or high‑value settlements to senior adjusters or management as appropriate.
• Customer Service and Communication
  • Provide exceptional customer service throughout the claims process, maintaining open and transparent communication with all stakeholders.
  • Promptly respond to inquiries and provide regular updates on claim status.
  • Explain claims processes and procedures to policyholders and brokers.
  • Build rapport and trust with claimants to facilitate a positive claims experience.
• Risk Mitigation and Continuous Improvement
  • Identify trends and potential risks related to commercial property claims, contributing to ongoing risk mitigation and process improvement efforts.
  • Participate in post‑loss reviews and team discussions to share insights and lessons learned.
  • Identify opportunities to streamline processes and enhance efficiency.
  • Stay informed about industry developments and regulatory changes that may impact claims handling.

What You Need to Succeed

• Post-secondary education is preferred.
• 5-10 years of property claims adjusting experience including 1-3 years of commercial experience.
• Experience with commercial insurance policies: familiarity with the nuances of commercial property coverage, including business interruption, builder's risk, and equipment breakdown.
• Demonstrated ability to handle moderately complex claims: experience with claims involving multiple parties, technical issues, or higher financial values.
• Customer service experience: proven ability to communicate effectively with claimants, brokers, and other stakeholders in a professional and empathetic manner.
• CIP designation is nice to have.

Hybrid Work Model

We are a hybrid organization and thrive on in‑person collaboration; this role requires 2 days per week in our Cambridge, Toronto, or Vancouver office.

The expected base salary range for this position is $57,500 - $95,000. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program, which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for Applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. Contact us and a human resources representative will consult with you to determine an appropriate accommodation. Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.