Technical Customer Support Agent at OPENLANE
ADEC ADESA Auction Canada Corp
Elevate customer satisfaction as a Technical Customer Support Agent with OPENLANE in a fully remote setting. Utilize your technical troubleshooting skills to ensure first-contact resolutions. In this remote role, OPENLANE seeks a Technical Customer Support Agent with over 3 years of experience in customer service or technical support. Your role will focus on resolving customer inquiries, ensuring a positive experience, and streamlining issue resolution using CRM systems like GDC Salesforce. You will engage with customers via chat, phone, and written communication for effective problem-solving. Key Responsibilities:
- Handle inbound inquiries and provide accurate responses
- Initiate outbound calls to address customer concerns
- Collaborate with teams to expedite issue resolutions
- Use CRM software and telephony systems effectively
- Assist with technical troubleshooting across multiple platforms
- 3+ years of customer service or support experience
- Bachelor’s degree or related field experience
- Proficient in CRM and technical applications
- Strong organizational and communication skills
- Adaptable to technological changes in procedures
Vacancy posted 19 hours ago
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