Client Account and Relationship Manager

Job Responsibility:

Western Canada - Remote

Who you are:

You are passionate and have pizzazz, with a business-oriented mind set and you want to grow your career. You are not afraid to pick up the phone to build business relationships and providing solutions to our clients. You enjoy the dynamics of a fast-paced environment and the exciting challenges that come with it. You enjoy the perks of working from home while building your career with other talented individuals. You love ensuring client satisfaction, being part of engaging new users but want a role that doesn't rely on being a sales person.

Who we are:

We are DealerPILOT HR! We are an awesome group of motivated people who, after just a few short years of being in business, have become the cornerstone HR and Health and Safety vendor for dealerships across the country.

Our services include:

• An HRIS that has all the tools our clients need to increase employee engagement, eliminate paperwork, improve HR processes, and reduce risk for health & safety programs
• HRIS system configuration and ongoing system support
• Certified HR advisory services

Why work here?

• While you must always be professional, we all work from home (sometimes in pajamas….)
• We are growing at an average of more than 52% per year.
• Our customers really like what we do for them and the relationships we've built is proof.
• Our people are passionate about the service they provide to our ever-growing clientele base.
• We will give you the opportunity and tools to succeed, all you have to do is execute.

Responsibilities:

• Maintain and support existing client portfolio
• This is a hybrid position that requires visits to clients
• Provide product support and tutorials to clients
• Provide in-person support to dealerships when needed in Western Canada
• Identify sales opportunities in a well-defined target marketplace.
• Assist with nurturing campaigns for existing and potential clients
• Identify human resources and health & safety compliance requirements and key goals.
• Prepare product demonstrations, and proposal documentation to assist the sales team to close business deals.
• Compliment and maintain relationships within target and related verticals, and with industry partners, to develop new opportunities and communicate our value proposition with the focus on long term revenue growth.
• Assist with the resolution of software service requests

Qualifications

• You have customer service experience and/ or sales experience.
• Automotive industry specific experience an asset.
• Extraordinary problem-solving skills with the ability to effectively listen and understand the needs of a prospect and identify and recommend effective solutions.
• Excellent initiative, organization, time management, communication, and presentation skills.
• Have a positive and hard-working attitude always willing to provide an extra level of service to your prospects and customers.
• Be a team player and willing to dynamically work in a fast-paced and changing environment.
• Experience working in a self-directed (i.e. at your home) environment is essential.
• Ability to communicate effectively and professionally in both written and oral formats is required.
• Valid drivers license and ability to travel periodically.
• Fluency in French is an asset

Job Types: Full-time, Permanent

Pay: $48,000.00-$68,000.00 per year

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• Wellness program
• Work from home

Schedule:

• Day shift

Experience:

• Customer relationship management: 1 year (preferred)

Work Location: In person