Client Relationship Manager

Grow Your Career with Us!
Celebrating our 22nd anniversary this year, H2Safety Services Inc. is Canada’s largest provider of emergency response management services and solutions. Our team of industry-leading experts delivers comprehensive, tailored emergency management services, emergency response training, and technology services to companies throughout Canada, North America, and around the world. By continuously investing in our people and world-class technology, we ensure the highest level of protection and compliance for our clients, stakeholders, and the environment.

In June 2025, H2Safety became a part of SGS, the world’s leading testing, inspection, and certification company - and a world leader in sustainability. As part of SGS, H2Safety is working towards globally advancing operational safety, digital transformation, and ESG performance across industries, including oil and gas, mining, transportation, utilities, renewables, and government. Our success and approach are deeply rooted in building authentic relationships and addressing community concerns transparently, allowing us to also excel in Indigenous and government relations.

Summary:

The Client Relationship Manager role, provides strategic oversight and day-to-day management of the Emergency Response Plan (ERP) delivery function for their clients. This individual acts as the central coordinator ensuring projects flow seamlessly across internal support functions in support of their clients such as technical services, data and mapping, training, and field operations so that each component aligns toward the successful delivery of a comprehensive Emergency Management Program.

The Client Relationship Manager embodies H2Safety’s leadership philosophy of empowerment, accountability, and growth—ensuring that both people and programs evolve in alignment with the company’s mission to deliver industry-leading emergency management excellence.

Required Qualifications and Skills:

• Bachler’s degree in Business, Operations Management, Engineering, or related field.


• Proven ability to lead multidisciplinary teams and deliver complex, multi-phase projects successfully.


• Strong experience in implementing project management methodologies and performance tracking systems.


• Demonstrated success in operational optimization, workflow design, and team leadership.


• Knowledge of emergency management systems & programs. Experience with the Oil & Gas industry is a benefit.

Required Knowledge, Skills & Competencies

• Exceptional organizational, coordination, and communication skills.


• Strong leadership with the ability to motivate teams and foster cross-functional collaboration.


• Committed to fostering a culture of high performance and continuous improvement.


• Proven capability in coaching, mentoring, and conducting structured performance evaluations.


• Demonstrated experience in resource planning, staff development, and building cohesive teams.


• Focused on continuous improvement and client value growth.


• Advanced understanding of project management tools and methodologies.


• Financial literacy related to budgeting, forecasting, and margin management.


• Proficiency in project management tools and methodologies utilizing software (e.g., MS Project, Smartsheet, Power BI, or similar).


• Ability to manage competing priorities in a fast-paced environment and make data-driven decisions.


• Excellent verbal and written communication skills, capable of effectively presenting project updates and strategic information to stakeholders and senior management.

Key Duties

• Client Relationships and Needs Assessment – Build and maintain strong client relationships. Identify client needs related to emergency response planning and associated H2Safety solutions that take into consideration the client’s unique organizational objectives and constraints (budget, internal resources).


• Operational leadership – maintain oversight of all active client ERP projects to ensure they are delivered according to schedule, budget, and defined scope


• Project & Resource Coordination - Collaborate with leadership teams across various business units and ensure alignment with organizational goals.


• Financial & Performance Management - Monitor project budgets, margins, and resourcing to maintain profitability and delivery efficiency.


• Process Optimization & System Improvement – Lead process improvement initiatives, researching and recommending best practices to improve operational efficiency.


• Client & Stakeholder Management - Drive business development efforts, including assisting with proposal pursuits and expanding relationships with both existing and new clients.


• Team Development - Provide mentoring and training of team members to support continuous growth through talent development initiatives to build the next generation of emergency management experts.

Performance Metrics

• On-time and on-budget project delivery rate.


• Client satisfaction and retention.


• Internal throughput and efficiency metrics.


• Profitability and resource utilization.


• Staff development and retention metrics, including completion of performance reviews, achievement of development goals, and succession readiness tracking.


• Implementation and adoption of improved ERP delivery processes.

Your Total Rewards: 

• Generous paid time off


• Comprehensive health care plan


• Company matching RRSP program


• Annual performance bonus


• Professional development subsidies


• Employee referral incentive


• Flexible start/finish times

Apply Now: 
If this role sounds exciting and you're ready to make an impact, we invite you to apply and join our dynamic team at H2Safety. As a valued member of our company, you'll have the opportunity to work alongside industry-leading experts, contribute to cutting-edge projects, and play a crucial role in enhancing the safety and efficiency of emergency response management. 

Explore job opportunities at an organization leading the way in safeguarding people and the planet. We look forward to hearing from you!

#H2Safetyishiring